Protective Services Worker

ADP, Inc.; Fall River (MA); Sur place; USD 47 000 - 50 000; Plein temps

Avantages offerts par ce poste

Hiring bonus

Résumé du poste

ADP, Inc. in Fall River, MA is seeking a Protective Services Worker to investigate elder abuse, assess risk, and coordinate service plans in line with Elder Affairs guidelines and agency policies.

Education: a Master’s or higher in social work, psychology, counseling, human development, nursing, or gerontology with one year of relevant experience; or a Bachelor’s with two years in protective or crisis intervention. Strong communication and crisis skills required.

Qualifications

• Master’s or higher in social work, psychology, counseling, human development, nursing or gerontology with at least one year of related experience.
• Or a Bachelor’s in social work, psychology, counseling, human development or gerontology with at least two years of protective or crisis intervention experience.
• Experience in protective services or crisis intervention preferred.

Responsabilités

• Investigates protective services reports and assesses risk with elder and collateral contacts.
• Develops service plans to reduce or alleviate abuse and monitors progress.
• Reports to the District Attorney’s office as required and coordinates referrals.
• Ensures after-hours access and emergency response as directed by supervision.

Connaissances

Oral communication

Written communication

Crisis assessment

Crisis intervention

Time management

Organization

Multitasking

Driver’s license

Formation

Master’s or higher in social work, psychology, counseling, human development, nursing, or gerontology

Bachelor’s in social work, psychology, counseling, human development, or gerontology

Description du poste

Full-time Regular Fall River, MA, US

Protective Services Worker $34.62/hour
Hiring Bonus: Protective Services Worker

c andidates who are hired and begin employment on or between 6/01/26 and 9/30/26 are eligible to receive a hiring bonus in the amount of $500. This bonus will be paid in one lump sum on the next regularly scheduled pay date after you successfully complete six months of employment. This bonus is taxable, and all regular payroll taxes will be withheld.

Position Summary

This position is responsible for investigating protective services reports, assessing risk, and alleviating abuse in compliance with Elder Affairs and agency guidelines.

Principal Accountabilities

• Assures that protective services investigations are conducted on a timely basis:
  • Thoroughly investigates reported allegations through interviews and assessment with the elder and collateral contacts.
  • Assesses risk and elder’s capacity.
  • Determines whether abuse has occurred and report can be substantiated.
• Assures on-going follow up for substantiated cases:
  • Develops a service plan with the elder to reduce or alleviate abuse.
  • Maintains regular contact to evaluate ongoing risk and efficacy of the service plan.
  • Submits reports to the District Attorney’s office and works with the District Attorney as needed to prosecute cases of severe abuse.
  • Provides services or makes referrals to address identified needs.
  • Maintains contact with case managers and other professionals, as appropriate.
• Assures elders’ access to services and support after regular business hours:
  • Responds to emergency calls from a protective services supervisor.
  • Conducts activity necessary to stabilize emergency situations, as directed by a supervisor.
• Documents phone calls, visits, and all other case activity in accordance with Elder Affairs and agency requirements; maintains client records accurately and within the mandated timeframe.

Qualifications

Education and Experience: A Master’s or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, or gerontology plus at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention capacity; or a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, or gerontology plus at least two years experience in counseling, casework, or case management providing protective or crisis intervention services.

Special Skills/Knowledge

Excellent oral and written communications skills,

ability to effectively relate to a wide variety of personalities,

proven assessment and crisis intervention skills,

basic computer skills,

demonstrated organizational and time management skills,

ability to multi-task and work in a fast-paced, high volume work environment.

Driver’s license and reliable transportation required.

EOE/AA/M/F/D/V