Protective Services Manager - St. Elizabeth Youngstown Hospital

Bon Secours Mercy Health; Youngstown (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan with employer contribution

Medical, dental, vision coverage

Paid time off

Job summary

Bon Secours Mercy Health in Youngstown, OH seeks a Manager of Protective Services to oversee 24/7 security operations, staff scheduling, and compliance with NFPA, EPA, OSHA, and Joint Commission standards.

The role includes leading investigations, coordinating with Risk Management and Legal Services, and developing policies to protect patients and staff while delivering a safe, customer-friendly environment.

Qualifications

• 3–5 years of experience in police, safety, or security (required).
• Supervisory experience (required).
• Licensing/certification: BLS within 6 months; OPOTA Chief of Police Training or equivalent encouraged.
• Associates degree required; Bachelor’s preferred.

Responsibilities

• Oversee 24/7 protection services operations and staff scheduling.
• Ensure compliance with regulatory standards (NFPA, OSHA, Joint Commission, ODH).
• Lead investigations and collaborate with Risk Management and Legal Services as needed.
• Develop and enforce operating policies aligned with organizational goals.
• Foster teamwork with internal/external partners (police, EMS, fire, law enforcement).
• Coach staff, conduct performance evaluations, and manage disciplinary actions.

Skills

Communication

Active Listening

Empathy

Conflict Resolution

Problem Solving

Critical Thinking

Education

Associate's degree

Bachelor’s degree

Tools

Defensive Tools

Restraint Equipment

Radio Communications

Surveillance Systems

Access Control

Job description

Shift/Schedule

• Full Time - Scheduled for 40 Weekly Hours
• Shift Times - Days/Afternoons
• Weekends, Holidays, and Other Shifts - As Needed

• Full Time - Scheduled for 40 Weekly Hours
• Shift Times - Days/Afternoons
• Weekends, Holidays, and Other Shifts - As Needed

Reports to

Director of Protective Services or another designated leader

# of Direct Reports

5-10

Primary Function/General Purpose Of Position

Under the guidance and direction of leadership, the Manager of Protective Services is responsible for implementation of proactive security management protection measures, ensuring regular patrols are conducted for risk hazardous avoidance, enforcing established organizational safety and security policies, and supporting a positive customer – friendly service-oriented approach. The Protective Services Manager is responsible for the daily operation of Protective Services. They will Ensure compliance with regulatory agencies and act as the Director of Protective Services in his/her absence. Assists with investigations as requested/needed.

Essential Job Functions

• The Manager is responsible for the 24/7 supervision of the Mercy Health Protective Services Operations. He or she will manage and prepare staffing schedules, shift assignments, and find replacements when staffing shortages arise.
• The manager will conduct quarterly check-ins with department employees, ensure compliance with annual competency training required for individual positions and any mandatory organizational training. Ensure employee compliance with established Bon Secours Mercy Health policies and procedures. He or she will have knowledge of the timekeeping procedures and ensure timecards are completed and accurate.
• The manager will coordinate with the recruitment department on the hiring of new employees and all new hire orientation and onboarding processes. He or she will have direct input into any disciplinary / coaching actions and ensure they are documented appropriately and comply with Human Resources policies and procedures.
• Develops and establishes operating policies consistent with overall policies and objectives and ensures their adequate execution. Evaluates overall operations regularly and systematically and periodically reports these results to their respective Director/Leader.
• Introduce performance improvement initiatives and ensure compliance with federal and state regulatory agencies (i.e., NFPA-Fire, EPA, OSHA, ODH, Joint Commission and other appropriate regulatory agencies) related to protective services, fire safety management and security management. Participate in various committees as requested or assigned. Assists Risk Management, Corporate Compliance, Legal Services, and other departments with investigations as requested.
• Ensure Joint Commission/CMS/ODH/OSHA regulatory standards are met for the Protective Services Department. Manages department resources in a manner consistent with departmental budgets and productivity.
• Fosters the spirit of team collaboration, supports inter-disciplinary work teams, and partnership. Develops relationships with internal and external customers and community partners (i.e., Fire Department, federal and state law enforcement agencies, EMS, Courts, Correctional Facilities, and others). Supports ongoing communication and provides organizational updates to staff. Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations.
• Selects, trains/orients and assigns staff. Develops standards of performance, evaluates performance, and initiates or makes recommendations on personnel actions.
• Collaborates in the development and preparation of short-term and long-range plans and budgets based upon broad area goals, which support the organization’s mission and strategic plan.
• Fosters the spirit of team collaboration, supports inter-disciplinary work teams, and partnership. Develops relationships with internal and external customers and community partners (i.e., Fire Department, federal and state law enforcement agencies, EMS, Courts, Correctional Facilities, and others). Supports ongoing communication and provides organizational updates to staff. Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations.
• Role models a strong commitment to patient/customer experience. Assures employees have the training, tools, and equipment they need to provide extraordinary patient experience. Leads others to create a desired patient customer experience. Coaches for improvement and holds employees accountable through performance evaluations and corrective actions.

Licensing/Certification

• Valid driver’s license (Required)
• Basic Life Support American Heart Association (Required within 6 months of hire)
• Ohio Specific – Ohio Peace Officer Training Academy Certification (mandatory for police hires, recommended for all others)

Education

• Associate's degree (required)
• Bachelor’s degree (preferred)

Work Experience

• 3-5 years of experience in police, safety, or security field (required)
• Supervisory experience (required)

Training

• Non-Violent Crisis Intervention (required within 6 months of hire)
• Firearms qualifications; successfully pass bi-annual firearms qualifications.
• Completion of Ohio Peace Officer Training Academy (OPOTA) Chief of Police Training Course (required within six months of hire for Ohio residents)

Hard/Tech/Clinical Skills

Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.

Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills

Effective communication, active listening, empathy, conflict resolution, problem solving, and critical thinking

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi…? If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]