Protective Services Supervisor - St. Elizabeth Youngstown Hospital

Bon Secours Mercy Health; Youngstown (OH); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Descripción de la vacante

Bon Secours Mercy Health in Youngstown seeks a Protective Services Supervisor to lead the facility's security team. You will oversee sworn and non-sworn staff, respond to emergencies, and ensure safety of patients, staff, and property.

This role requires 3–5 years in police, safety, or security, a valid driver's license, and completion of required training (BLS, Non-Violent Crisis Intervention). The position is full-time with nights, rotating weekends and holidays.

Formación

• High school diploma or GED required; associates preferred.
• 3–5 years in police, safety, or security required.
• Valid driver's license required; BLS within 6 months.
• Ohio Peace Officer Training Academy certification required for police hires.
• Experience supervising sworn and non-sworn personnel.

Responsabilidades

• Supervise sworn and non-sworn personnel on assigned team.
• Lead, motivate and evaluate staff; inspect uniforms and equipment.
• Oversee investigations; ensure compliance with MOUs and liaise with law enforcement.
• Assist with department scheduling and on-call coverage.
• Understand security tech including cameras, access control and alarms.
• Ensure compliance with regulatory agencies.
• Respond to emergencies and provide services as required.

Conocimientos

Supervision

Emergency response

Policy interpretation

Reports writing

Interpersonal skills

Educación

High school diploma

Associates degree preferred

Herramientas

CCTV systems

Access control

Protective equipment

MS Word

Descripción del empleo

Full Time - Scheduled for 36 Weekly Hours

Shift Times - Nights

Rotating Weekends and Holidays

Shift/Schedule

• Full Time - Scheduled for 36 Weekly Hours
• Shift Times - Nights
• Rotating Weekends and Holidays

Reports to:

Manager/Director of Protective Services

# of Direct Reports:

3 - 10

Primary Function/General Purpose Of Position

The protective services supervisor serves as a first line supervisor directly responsible to the manager/director. Duties include but are not limited to the first line supervision of the protective services activities throughout the facility and all on-duty activities of employees assigned to his/her squad or team. They will supervise the protection of persons and property in and around the facility and associated owned or leased properties. They will respond to emergencies by providing service as required. Performance is evaluated through observation, oral and written reports and by results obtained.

Essential Job Functions

• The protective services supervisor will supervise sworn and non-sworn personnel on his/her assigned team in all areas related to protective service activities at the facility. Supervisors will make decisions, provide directions to subordinates and exercise independent judgement in both emergency and non-emergency situations. Provide directions to the protective service department and facility staff regarding the application and interpretation of policy, procedure, and relevant laws. They will review written subordinate reports and complete daily shift reports.
• Supervisors are expected to lead, motivate and evaluate the work of assigned personnel and make recommendations regarding opportunities for improvement, training needs or disciplinary actions. Routinely inspect uniforms and equipment. Investigate complaints against personnel and respond in a manner that results in appropriate complaint resolution. Keep other supervisors and the manager/director informed of important activities and critical incidents.
• Supervisors will oversee investigations into hospital related incidents. They will ensure compliance with the department's MOU, if applicable, with local law enforcement agencies and communicate any criminal case that may be classified as a felony and/or require outside law enforcement resources. Complete appropriate reports and documentation. Have an understanding of court processes and procedures.
• Assist with department scheduling as requested to ensure adequate staffing levels. Monitor department productivity. Take On-Call as needed or assigned by manager/director or designee.
• Have a good understanding of security technology to include but not limited to cameras, access control and alarm systems. Review body camera video and CCTV for investigations.
• Ensures compliance with specific regulatory agencies governing health care delivery and the rules of accrediting bodies.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Valid driver's license (required)
• Basic life support American Heart Association (Required within 6 months of hire)
• Ohio Specific - Ohio Peace Officer Training Academy Certification (Mandatory for Police Hires, recommended for all others)

Education

• High school diploma or GED (required)
• Associates degree (preferred)

Work Experience

• 3-5 years of experience in police, safety, or security field (required)

Training

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)
• Firearms qualifications; successfully pass bi-annual firearms qualifications where applicable.

Language

N/A

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

• Neonates (0-4 weeks)
• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)
• X Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• Long-distance or air travel as needed- not to exceed 10% travel.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be required to use physical restraints.
• May be exposed to human blood and other potentially infectious materials.*
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
• May have periods of constant interruptions.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.
• ____ Other:
• ____ Not applicable to this position
• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

• Basic skills using Microsoft Word
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmitive Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]