Protective Services Supervisor - St. Elizabeth Youngstown Hospital

Mercy Health; Youngstown (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical/dental/vision coverage

Paid time off

Job summary

Mercy Health – Youngstown, OH seeks a Protective Services Supervisor to lead the facility's protective service team, oversee security operations, and respond to emergencies. The role covers on-site patrols, incident investigations, and coordination with local authorities.

The position requires 3–5 years in police/security, supervisory experience, and relevant certifications. Night shifts, 36 weekly hours, with rotating weekends and holidays in a hospital environment.

Qualifications

• High school diploma or GED required.
• Associates degree preferred.
• 3-5 years of experience in police, safety, or security required.
• Supervisory experience required.

Responsibilities

• Supervise protective service activities at the facility and on-site properties.
• Lead and evaluate assigned personnel; provide directions and training recommendations.
• Investigate incidents and coordinate with law enforcement; prepare reports.
• Assist with scheduling to ensure adequate staffing; respond to emergencies and on-call needs.

Skills

Microsoft Word

Surveillance systems

Access control

Education

High school diploma or GED

Associates degree preferred

Tools

Body-worn cameras

Restraint equipment

Defensive tools

Job description

Protective Services Supervisor - St. Elizabeth Youngstown Hospital

Shift/Schedule

- Full Time - Scheduled for 36 Weekly Hours
- Shift Times - Nights
- Rotating Weekends and Holidays

Reports to: Manager/Director of Protective Services

of Direct Reports: 3 - 10

Primary Function/General Purpose of Position

The protective services supervisor serves as a first line supervisor directly responsible to the manager/director. Duties include but are not limited to the first line supervision of the protective services activities throughout the facility and all on-duty activities of employees assigned to his/her squad or team. They will supervise the protection of persons and property in and around the facility and associated owned or leased properties. They will respond to emergencies by providing service as required. Performance is evaluated through observation, oral and written reports and by results obtained.

Essential Job Functions

- The protective services supervisor will supervise sworn and non-sworn personnel on his/her assigned team in all areas related to protective service activities at the facility. Supervisors will make decisions, provide directions to subordinates and exercise independent judgement in both emergency and non-emergency situations. Provide directions to the protective service department and facility staff regarding the application and interpretation of policy, procedure, and relevant laws. They will review written subordinate reports and complete daily shift reports.
- Supervisors are expected to lead, motivate and evaluate the work of assigned personnel and make recommendations regarding opportunities for improvement, training needs or disciplinary actions. Routinely inspect uniforms and equipment. Investigate complaints against personnel and respond in a manner that results in appropriate complaint resolution. Keep other supervisors and the manager/director informed of important activities and critical incidents.
- Supervisors will oversee investigations into hospital related incidents. They will ensure compliance with the department's MOU, if applicable, with local law enforcement agencies and communicate any criminal case that may be classified as a felony and/or require outside law enforcement resources. Complete appropriate reports and documentation. Have an understanding of court processes and procedures.
- Assist with department scheduling as requested to ensure adequate staffing levels. Monitor department productivity. Take On-Call as needed or assigned by manager/director or designee.
- Have a good understanding of security technology to include but not limited to cameras, access control and alarm systems. Review body camera video and CCTV for investigations.
- Ensures compliance with specific regulatory agencies governing health care delivery and the rules of accrediting bodies.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Valid driver's license (required)

Basic life support American Heart Association (Required within 6 months of hire)

Ohio Specific - Ohio Peace Officer Training Academy Certification (Mandatory for Police Hires, recommended for all others)

Education

High school diploma or GED (required)

Associates degree (preferred)

Work Experience

3-5 years of experience in police, safety, or security field (required)

Supervisory experience (required)

Training

Non-Violent Crisis Intervention Training (Required within 6 months of hire)

Firearms qualifications; successfully pass bi-annual firearms qualifications where applicable.

Language

N/A

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

X Not applicable to this position

Working Conditions

X Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

X General office environment.

X May be exposed to high noise levels and bright lights.

X May be exposed to physical altercations and verbal abuse.

X May be exposed to limited hazardous substances or body fluids.*

X May be required to use physical restraints.

X May be exposed to human blood and other potentially infectious materials.*

X May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

X May have periods of constant interruptions.

X Required to car travel to off-site locations, occasionally in adverse weather conditions.

X Prolonged periods of working alone.

____ Other:

____ Not applicable to this position

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

Hard/Tech/Clinical Skills :

Basic skills using Microsoft Word

Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.

Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills:

Effective communication, active listening, empathy, and conflict resolution

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• - Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff…

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]