Protective Services Case Manager

Aging Services of North Central Massachusetts; Leominster (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Aging Services of North Central Massachusetts is seeking a protective service worker responsible for investigating abuse and neglect of older adults. This role involves developing service plans and maintaining case records while conducting home visits and consultations.

Qualified candidates should possess a relevant master's degree or a bachelor's degree with appropriate experience. Bilingual skills in Spanish and English are essential, along with strong communication and interpersonal skills. This position requires a valid driver's license and a commitment to consumer dignity.

Qualifications

• A master's degree and one year of experience in relevant field or a bachelor's with two years of experience.
• Experience in protective or crisis intervention services.
• Valid driver's license and legally insured motor vehicle.

Responsibilities

• Conduct investigations of abuse, neglect, and exploitation of older adults.
• Develop and implement service plans for consumers.
• Maintain accurate case records.
• Provide consultations to staff and community agencies.
• Serve on after-hours on-call team.

Skills

Bilingual proficiency in Spanish and English

Strong communication skills

Interpersonal skills

Judgment making

Education

Master's or higher degree in relevant field

Bachelor's degree in relevant field

Job description

Description

Protective Services Case Manager

Aging & Community-Based Services

Location: Leominster, MA

Schedule: Full-Time (35 Hours Per Week)

Work Environment: Field Based, Hybrid

Compensation: $25-$28 per hour

Help Protect Older Adults in Your Community

Do you want a career where you can make a meaningful difference in the lives of vulnerable older adults?

Aging Services of North Central Massachusetts (ASNCM) is seeking a compassionate and dedicated Protective Services Case Manager to join our mission-driven team.

In this role, you will help protect older adults experiencing abuse, neglect, self-neglect, or financial exploitation. Working directly with consumers, families, healthcare providers, law enforcement, and community agencies, you will play a critical role in helping older adults remain safe while preserving their dignity, independence, and right to self-determination.

Every day brings new challenges, opportunities to advocate for vulnerable adults, and the chance to make a meaningful impact in your community.

Why Work at ASNCM?

Meaningful Work That Makes a Difference

Help protect the safety, dignity, and well-being of older adults throughout North Central Massachusetts.

Mission-Driven Organization

Join a respected nonprofit organization that has supported older adults, individuals with disabilities, and caregivers for more than 50 years.

Professional Growth

Develop expertise in crisis intervention, case management, advocacy, elder services, and community-based care.

Supportive Team Environment

Work alongside experienced social service professionals who are committed to collaboration, professional development, and consumer-centered service.

Federal Mileage Reimbursement

This position requires travel throughout the service area. ASNCM reimburses approved business travel at the current federal mileage reimbursement rate, helping offset vehicle operating expenses while supporting consumers in the community.

Comprehensive Benefits

• Health, dental, and vision insurance
• Paid holidays
• Generous paid time off
• Retirement plan with employer contribution
• Employee Assistance Program
• Professional development and training opportunities
• Flexible and supportive work environment

About ASNCM

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older adults, individuals with disabilities, and their families are empowered to make personalized choices that ensure a life of dignity, safety, and respect.

ASNCM is a trusted leader in aging and community-based services and serves thousands of consumers throughout North Central Massachusetts each year.

What You'll Do

• Meet with older adults in their homes to assess concerns related to abuse, neglect, self-neglect, or financial exploitation.
• Investigate reports and gather information from consumers, family members, healthcare providers, and other involved parties.
• Develop service plans that help consumers remain safe while respecting their rights and personal choices.
• Connect consumers to housing resources, healthcare services, legal assistance, behavioral health supports, and community programs.
• Work collaboratively with hospitals, law enforcement, attorneys, financial institutions, housing agencies, and community organizations.
• Provide ongoing support and case management for older adults experiencing complex and challenging situations.
• Advocate for consumers and help them access resources that improve their safety and quality of life.
• Maintain accurate documentation and case records in accordance with state regulations and agency requirements.
• Participate in an after-hours on-call rotation to respond to urgent consumer needs.
• Build strong relationships with community partners to support positive outcomes for consumers.

What Success Looks Like

• Consumers receive timely assessment, intervention, and support.
• Older adults are connected to services that improve their safety and well-being.Investigations are completed thoroughly and professionally.
• Documentation is accurate, complete, and compliant with regulatory requirements.
• Community partners view ASNCM as a trusted resource.
• Consumers are treated with compassion, dignity, and respect throughout the process.

Required Qualifications

What We're Looking For

• Bachelor's degree in social work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, Gerontology, or a related field and two years of relevant experience.

OR

• Master's degree in social work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, Gerontology, or a related field and one year of relevant experience.
• Experience in counseling, case management, crisis intervention, protective services, healthcare, social services, or related fields.
• Experience in Protective Services, Adult Protective Services, crisis intervention, or elder services.Experience working collaboratively with healthcare, legal, and community-based organizations.
• Strong communication, assessment, and interpersonal skills.
• Ability to work independently and exercise sound professional judgment.
• Knowledge of medical, behavioral health, and social service systems.
• Valid driver's license required.
• Access to a legally insured and registered motor vehicle.
• Ability to travel throughout ASNCM's service area and conduct community and home visits.

Preferred Qualifications

• Bilingual Spanish/English skills are highly desirable.