Prospect Porter FT- DTW

Prospect International Airport Services; Detroit (MI); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Earned Wage Access

Employee Discounts

Travel Discounts

Tuition Discount with Purdue Global

Job summary

Prospect Airport Services is seeking a friendly Passenger Services Agent to assist arriving and other passengers with baggage, directions and flight information at our Detroit-area airports.

You will help customers navigate the airport, coordinate ground transportation and provide timely, accurate information to ensure smooth travel experiences. This role supports our team in delivering safe, efficient service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Ability to obtain credentials per airport/state requirements.
• Comfort with physical tasks and lifting as needed.

Responsibilities

• Provide general information to passengers and give directions/flight details.
• Assist passengers with baggage and ground transportation needs.
• Transport baggage and assist in bag handling processes.
• Follow safety procedures and adhere to company policies.
• Report safety incidents and hazards promptly.

Skills

Customer service

Passenger assistance

Information provision

Safety awareness

Education

High School diploma or GED

Job description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more- Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do- providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary:

Responsible for assisting arriving and other passengers in obtaining their baggage and ground transportation. Also responsible for providing general information, give directions and flight information.

• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
• Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
• Paid Time Off (PTO) - Location specific leave policy.
• Exclusive Travel Discounts:
• ID90 Discount Program - Industry-exclusive deals on hotels, car rentals, cruises, and more!
• Concur - Discounted cars and hotels
• Tuition Discount with Purdue Global.

Job Duties:

• Provide general information to passengers, give directions and flight information.
• Help passengers, in the claims area, in obtaining baggage and ground transportation.
• Transport checked baggage from one location to the appropriate location.
• Transport oversized pieces of checked articles, directly to bag room.
• Utilize equipment, supplies and resources in a cost-effective manner.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."