Proposal Specialist - Claims Estimation (Water/Sewer/Plumbing Focus)

Oncourse Home; Naperville (IL); Hybrid; USD 40,000 - 63,000; Full time

Job summary

Oncourse Home is hiring a Proposal Specialist in Naperville, IL, responsible for validating and approving proposals for home system repairs. Ideal candidates should have experience in plumbing or HVAC and strong negotiation and communication skills. Join a vibrant company committed to a diverse and supportive workplace.

Benefits

Competitive Compensation

Comprehensive Health Coverage

401(k) Plan with Company Match

Generous Paid Time Off

Education Assistance Program

FSA/HSA Options

Employee Wellness Access

Vibrant Company Culture

Qualifications

• 3 years plumbing, HVAC, or electrical trades experience.
• 2 years estimating or job costing experience.
• 2+ years of customer service experience.

Responsibilities

• Authorize cost to repair or replace systems or appliances.
• Negotiate pricing with providers when needed.
• Accurately document conversations and agreements.

Skills

Negotiation Skills

Organizational Skills

Problem Solving

Time Management

Customer Service

Education

High School degree

Associates preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Job Category: Not Available

Requisition Number: PROPO001181

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• Posted : May 30, 2025
• Full-Time
• Hybrid

Locations

Showing 1 location

Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heaters, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

As Proposal Specialist you will have the responsibility of validating, documenting, and approving the proposed cost within the parameters of the rigorous proposal process. Using the terms and conditions, coverage limits, pricing guides, and industry knowledge for assessment. May negotiate to improve costs based on fair market value. The Proposal Specialist must be familiar with negotiation techniques, network provider price agreements, repairs methods, and industry rates.

This position is based in our Chicagoland office of Naperville IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office model is required.

Job Duties/Responsibilities

• Authorize cost to repair (or replace) systems or appliances covered by the active enrollment
• Accurately document conversations, agreements, and actions taken with providers regarding job costs and related tasks
• Review and approve job costs for Out of Network providers and jobs with special circumstances not identified or pre-negotiated on rate sheets
• Ensure and verify accuracy of claim creation, coding, and documentation from creation to completion
• Negotiate pricing with providers when needed
• Promptly handle correspondence from providers requesting approvals for additional charges on pending service orders
• Coordinate appropriate follow-up with customers or providers to ensure issues are resolved satisfactorily
• Coordinate appropriate follow-up with customers of non-covered claims and provide effective documentation explaining the reason why
• Offer technical knowledge and expertise to other colleagues
• Stay up to date with local codes and regulations along with labor and material costs
• Promptly respond to actions generated by other team members or contractors
• Taking of provider and customer phone calls

We're Excited if This is You!

Experience and Qualifications of the Role

• 3 years plumbing, HVAC, and/or electrical trades experience
• 2 years of estimating or job costing experience
• 2 + Plus years of customer service experience
• Great organizational, time management, and independent problem-solving skills
• Self-driven and demonstrates the ability to thrive in a fast-paced environment
• Strong written and verbal communication skills
• Demonstrate the ability to anticipate & embrace change
• Collaborative team player
• Strong work ethic and adaptability
• Ability to work OT during peak demand
• Service-oriented and collaborative team player
• Adapt to a fast-paced environment

Computer Skills Needed to Perform the Job

• Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook)
• Able to learn and maneuver different software systems uses to perform daily jobs

Education

• High School degree required, Associates preferred or 5+ years equivalent experience

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
  
  

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay for this position is $40,000-$62,500 salary. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include but are not limited to healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Drives Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Customer Focused- Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Peer relationships- Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Process Management- Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Learning on the Fly- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Organizing- Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Problem Solving- Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.

Time Management- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.