Home Claims Consultant (Remote Contract & Permanent Opportunities)

Hollard Insurance Company Pty Ltd; Washington (District of Columbia); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading insurance company seeks a Home Claims Consultant for remote positions. The role involves managing home claims inquiries, providing empathetic customer service, and ensuring cost control. Candidates should possess strong technical insurance skills and excellent communication abilities. Join a supportive team offering growth opportunities and diverse workplace culture.

Benefits

Paid parental and partner leave

Corporate employee discounts

Wellbeing benefits

Qualifications

• Strong knowledge of Claims discipline and practices.
• Excellent verbal and written communication skills.
• Ability to interpret company policies and guidelines.

Responsibilities

• Manage customer enquiries and validate reported insurance claims.
• Provide guidance and support to customers, ensuring excellent service.
• Resolve complaints and identify potential fraudulent claims.

Skills

Empathy

Technical insurance skills

Communication

Education

Relevant industry experience

Job description

Home Claims Consultant (Remote Contract & Permanent Opportunities)

Excellent Salary + Benefits + WFH/Remote Role

Great opportunity with a top 5 General Insurer in Australia

12 Month Contract and Permanent Opportunities Available

Remote/Work from Home opportunity open to candidates across NSW, VIC and QLD

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"

Your role

Reporting to the Home Team Manager, the Home Claims Consultant role is to manage all home claims enquiries, providing excellence in customer service via empathic support and accurate guidance to customers. This is to be done whilst ensuring cost control strategies are adhered to. The Home Claims Consultant’s main responsibility is to provide certainty and excellence in customer service outcomes at all times.

Key Responsibilities will include (however, not limited to the below):

Day to day management of customer enquiries and validating reported insurance claims.

Providing our customers with empathy, certainty, guidance, support and final resolution of claim situations and enquiries whilst at all times doing so with excellent customer service.

Process Home claims and provide ongoing home claims acceptance decisions and advice on product coverage as per policies and procedures.

Resolve complaints from clients, suppliers or services providers and from within The Hollard Group within agreed service levels.

Identify potential fraudulent claims and follow agreed policies and procedures.

About You

Strong knowledge of Claims discipline, practices and products

Strong technical insurance and policy interpretation skills

Ability to interpret company policies, guidelines and procedures

Excellent communication skills – verbal and written

Relevant industry experience required

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

Professional and technical development opportunities

Paid parental and partner leave

Additional leave options

Novated lease options

Corporate employee discounts from various retailers

Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

Ifyou don’t meetallour expectedcriteria, westronglyencourageyou to applyanyway!Ourpriority istohire themosttalented people we canfromallwalksoflife evenifnotall our above boxes areticked.

Please note that a full background check will be completed on the successful applicant.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose? If yes, please provide details. have any accessibility needs during the recruitment process? Please confirm your full legal name. Do you have a relative who is currently employed at Hollard? If yes, please list their full name

Insurance & Superannuation 1,001-5,000 employees

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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