Property Tech Support & Onboarding Specialist

Brookfield Properties Multifamily LLC; United States; Hybrid; USD 58,000 - 81,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Job summary

Brookfield Properties is seeking a Technology Support Specialist to provide day-to-day operational and technical support for property management and resident-facing technology platforms. You will troubleshoot issues, document resolutions, and coordinate with Product, Engineering, and Operations to ensure reliable system performance and a positive user experience.

In this role, you will triage tickets, onboard users, maintain documentation, and assist with training materials.

Qualifications

• Assists with triage and resolution of technical issues across multiple channels.
• Supports onboarding/configuration for property teams and residents.
• Maintains knowledge base, runbooks, and troubleshooting guides.

Responsibilities

• Triage, investigate, and resolve product support tickets across all channels.
• Provide first-line configuration and onboarding support for property teams and residents.
• Document recurring issues and solutions; maintain knowledge base and runbooks.
• Assist with training materials, quick reference guides, and enablement sessions.
• Support vendor coordination and billing/invoicing tracking.

Skills

Ticket triage

Customer support

Communication

Documentation

Troubleshooting

Vendor coordination

Cross-team collaboration

Education

Associate degree in IT

Tools

Teams

UCaaS

Property management systems

Job description

Brookfield Properties is seeking a Technology Support Specialist to provide day-to-day operational and technical support for property management and resident-facing technology platforms. You will troubleshoot issues, document resolutions, and coordinate with Product, Engineering, and Operations to ensure reliable system performance and a positive user experience.

In this role, you will triage tickets, onboard users, maintain documentation, and assist with training materials.