Property Receptionist

Fairstead ESC LLC; New York (NY); On-site; USD 31,684 - 36,423; Full time

Benefits offered by this job

Generous employer contribution for Medical Insurance

Employer-paid Vision Plans

Company-matched 401(k) Retirement Plan

12+ paid Holidays

15 days of PTO

7 Sick days

Employer-paid Life Insurance

Flexible Spending Account

Nationwide Pet Insurance

Disability Insurance

Employee Discounts on appliances and apparel

Job summary

Fairstead ESC LLC in New York seeks a receptionist to manage administrative tasks and serve as the first point of contact. You will maintain records, handle phone calls, and support the on-site team while ensuring high-quality service.

The ideal candidate should have strong communication skills, attention to detail, and proficiency with Microsoft Office. Benefits include generous medical insurance, paid holidays, and a 401(k) matching plan.

Qualifications

• One year of office assistant or customer service experience.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Exceptional time-management skills.

Responsibilities

• Maintain records, documentation, and files.
• Answer phones and assist with clerical tasks.
• Track visits and handle communication with residents.
• Oversee mail distribution and office supply inventory.

Skills

Communication skills

Attention to detail

Customer service skills

Organizational skills

Microsoft Office proficiency

Education

High school graduate or equivalent

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high‑quality affordable housing that serves our residents at scale.

We believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long‑term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through a tech‑forward, entrepreneurial approach to affordable housing. In addition to core real‑estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data‑driven decision‑making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

RECEPTIVE USER EXPERIENCE

Fairstead is looking for a receptionist to perform a variety of administrative and clerical tasks. As a receptionist you will be the first point of contact for the property and will provide administrative support for the on‑site team. You will handle the flow of people through the property and ensure that all receptionist responsibilities are completed accurately, delivered with high quality, and in a timely manner.

RESPONSIBILITIES

• Maintain records, documentation, and files, particularly more complex or sensitive files.
• Type letters and memos.
• Track visits and calls.
• Oversee telephone services, email correspondence, and mail distribution.
• Answer phones pleasantly, adhering to the phone techniques as stipulated in the policy and procedures manual.
• Assist in taking work requests and expediting their completion; maintain records as stated in the policy and procedures manual.
• Maintain courteous communications with residents, applicants, and representatives of other companies.
• Direct office activities and functions to maintain efficiency and compliance with company policies.
• Assist clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required.
• Maintain office supplies inventory.
• Perform other related duties as required.

BENEFITS

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer‑paid Vision Plans.
• Company‑matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer‑paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS

• High school graduate or equivalent.
• One year of office assistant or customer service experience.
• Strong written, verbal communication and interpersonal skills.
• Ability to multi‑task, strong attention to detail, and be well‑organized in a fast‑paced environment.
• Excellent customer service and communication skills.
• Exceptional time‑management skills.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.
• Accurate with a strong attention to detail.
• Proficient in Microsoft Office Suite.

COMPENSATION

Exact compensation may vary based on skills, experience, and location.

Salary range: $23 - $26.44 USD

EEO STATEMENT

Diversity in backgrounds and experiences is key to Fairstead’s success. We are an equal‑opportunity employer and are committed to ensuring competitive total compensation that is commensurate with experience, location, and other market benchmarks.