Assistant Community Manager

Fairstead; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous employer contribution for Medical Insurance

Employer Paid Vision Plans

Company Matched 401(k) Retirement Plan

12 paid Holidays

15 days of PTO

7 Sick days

Employer Paid Life Insurance

Flexible Spending Account

Nationwide Pet Insurance

Disability Insurance

Laser Correction Discount

Employee Discounts

Job summary

Fairstead is looking for a dedicated Property Manager Assistant in Cleveland, Ohio. This role involves assisting with HUD compliance, managing tenant interactions, and ensuring overall resident satisfaction. Applicants should have at least two years of experience in affordable housing leasing.

In addition to a competitive salary, Fairstead offers a generous benefits package that includes employer contribution for medical insurance, a matched 401(k) retirement plan, and paid time off, making it a rewarding place to work.

Qualifications

• Minimum two years of experience in affordable housing leasing or property management.
• Knowledge of the local residential market is essential.
• Experience with software such as Yardi and Realpage is a plus.

Responsibilities

• Assists Property Manager with HUD compliance and tenant-related issues.
• Documents lease violations and coordinates evictions as needed.
• Promotes tenant satisfaction by addressing issues swiftly.

Skills

Affordable housing leasing experience

Knowledge of residential market

Experience with EIV, Yardi, and Realpage

Proficient in Microsoft Office Suite

Strong communication skills

Customer service skills

Ability to learn property management applications

Quick learner

Job description

Overview

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly, taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Assisting tenants with requests, questions, problems, and complaints.
• Alerting staff of move-ins, move-outs, any emergencies.
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Perform other duties as needed.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

Qualifications

To perform the job successfully, the following skills and/or experience are required to qualify for the position.

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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