Property Process Improvement Analyst

Starr Insurance; New York (NY); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

First class training and development

Inclusive work environment

Equal opportunity employer

Job summary

Starr Insurance is seeking a Property Process Analyst in New York to support documentation, analysis, and enhancement of property insurance workflows. You will map current and future-state processes, identify gaps, and implement practical improvements across underwriting, policy servicing, and claims.

The role demands strong analytical, organizational, and communication skills with experience in process mapping and methodolgies such as Lean or Six Sigma.

Qualifications

• Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field.
• 2+ years of experience in process analysis, process improvement, or business analysis; experience in insurance or property/casualty industry strongly preferred.
• Familiarity with business process mapping and documentation tools (e.g., Visio, Lucidchart, Blueworks Live) required.
• Exposure to process improvement methodologies (Lean, Six Sigma, etc.) is a plus.
• Proven analytical, organizational, and problem-solving skills; strong attention to detail.
• Excellent written and verbal communication skills; ability to work effectively across business units.
• Strong interpersonal and facilitation skills; comfortable collaborating in team settings and working with multiple stakeholders.
• Results-driven, adaptable, and proactive in supporting process optimization goals.
• High standards of professional ethics, integrity, and confidentiality.

Responsibilities

• Analyze and document existing end-to-end processes across property insurance operational areas (underwriting, policy servicing, claims, loss control, etc.).
• Map current and future-state workflows, identify pain points, redundancies, or gaps, and recommend practical improvements.
• Support process standardization and optimization efforts in partnership with business leads, subject matter experts, and project teams.
• Assist in implementing process changes, including developing new procedures, user documentation, and change communications.
• Develop and maintain detailed process flows, work instructions, and RACI matrices for core operational activities.
• Participate in process design/redesign workshops; collect business requirements and improvement ideas.
• Track and report on process performance metrics and KPIs, supporting management’s oversight of process effectiveness.
• Perform root-cause analysis on process-related issues and help develop corrective action plans.
• Support regulatory, compliance, and audit readiness by ensuring documented processes adhere to internal and external standards.
• Collaborate with IT, operations, and analytics teams to support process automation and systems integration initiatives.
• Act as a process resource for operational projects, strategic initiatives, and process governance activities as assigned by the COO.

Skills

Analytical thinking

Organizational skills

Problem-solving

Attention to detail

Written and verbal communication

Interpersonal skills

Facilitation skills

Education

Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field

Tools

Visio

Lucidchart

Blueworks Live

Job description

Starr Insurance is seeking a Property Process Analyst in New York to support documentation, analysis, and enhancement of property insurance workflows. You will map current and future-state processes, identify gaps, and implement practical improvements across underwriting, policy servicing, and claims.

The role demands strong analytical, organizational, and communication skills with experience in process mapping and methodolgies such as Lean or Six Sigma.