Property Operations & Rent Collections Specialist

FirstKey Homes LLC; Marietta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

FirstKey Homes LLC is seeking a Property Administrator in Marietta, GA to support scheduling, coordinating, and resolving municipal inspections for assigned properties. Responsibilities include rent collection, maintaining property files, and communicating with tenants and the local market team.

The role requires proficiency in Microsoft Office, experience with Yardi Voyager or similar PM software, and strong customer service and organizational skills.

Qualifications

• High School Diploma or equivalent is required.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience using Yardi Voyager or similar property management program.
• Experience working in property management, real estate or similar industry.
• Experience working in a fast-paced, high-growth company.
• Proficient in Spanish, reading and writing.

Responsibilities

• Manage utilities at the property level, including paperwork to turn on utilities and resolving municipal issues with the Property Manager and corporate administration.
• Assist corporate administration with resolving HOA violations and city citations.
• Research all violations, lawsuits, and complaints, and report to the Property Manager for resolution.
• Schedule municipal inspections, including paperwork for licensing, CO, and POS inspections; submit check requests to Accounts Payable; communicate upcoming inspections with local market team; maintain shared Outlook calendar.
• Answer inbound calls for the office and assist local market team with issues arising from those calls.
• Ensure property files and records are maintained per FirstKey Homes standards.
• Ensure timely rental payments and assist with collection efforts and scanning of monies.
• Manage a large number of accounts and maintain target collection goals.
• Analyze delinquent accounts and contact tenants to maximize rent collection.
• Assist Regional Operations Manager and central Collections Manager with day-to-day operations including recording payments, ledger reporting, deposits, third-party collections and evictions.
• Implement new collections policies and promote credit card, ACH, and Retail payments.

Skills

Active Listening

Critical Thinking

Time Management

Monitoring

Speaking

Writing

Customer Service

Clerical

Spanish

Property management knowledge

Attention to Detail

Dependability

Cooperation

Achievement/Effort

Adaptability/Flexibility

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Job description

FirstKey Homes LLC is seeking a Property Administrator in Marietta, GA to support scheduling, coordinating, and resolving municipal inspections for assigned properties. Responsibilities include rent collection, maintaining property files, and communicating with tenants and the local market team.

The role requires proficiency in Microsoft Office, experience with Yardi Voyager or similar PM software, and strong customer service and organizational skills.