Property Operations Manager - Emerald Stay Texas

EMERALD STAY®; Austin (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Two weeks paid vacation

Gas Reimbursement

Monthly and yearly bonuses

401(k)

Discounted stays

Growth opportunities

Global network support

Autonomy and initiative culture

Job summary

Emerald Stay Texas is seeking a Property Operations Manager to oversee our Lake Travis vacation rental collection. You will ensure guest-ready homes, coordinate with housekeeping and maintenance vendors, and communicate with property owners within your portfolio.

The role emphasizes independent ownership, time management, and attention to detail in a hospitality-focused environment. You will report to the Senior Vacation Rental Operations Manager and work across Spicewood, Volente, Llano, and

Qualifications

• Excellent customer service and interpersonal/communication skills.
• Exceptional organizational skills.
• The candidate must be able to commute between various homes and ranches in the Lake Travis area (Spicewood, Volente, Llano, and occasionally Austin or Dripping Springs). To ensure reliable access, candidates should reside within a 45-minute drive of these properties.
• Must have a valid driver's license and reliable transportation within the job location.
• Proficient with technology and ability to use property management software, maintenance ticketing systems, Google Sheets, etc.
• Demonstrate knowledge of property maintenance and housekeeping.
• Available on weekends, holidays, and on-call 3-4 nights per week to meet business demands.
• Ability to work independently and manage time wisely.
• Ability to adhere to strict hygiene and cleanliness standards.
• Ability and willingness to lift or move up to 50 lbs.
• Bilingual in English/Spanish is preferred

Responsibilities

• Oversee the operations of our Lake Travis vacation rental portfolio, ranging from 15 to 30 homes in your region.
• Ensure homes are consistently guest-ready and uphold high standards of cleanliness and presentation by managing housekeeping and maintenance in accordance with company and owner standards.
• Conduct regular property inspections before guest and owner arrivals to uphold cleanliness and maintenance standards.
• Foster strong relationships and communication with property owners to ensure mutual satisfaction and understanding of property operations and overall performance.
• Ensure that tickets assigned to you in Breezeway are updated and completed promptly.
• Manage the housekeeping vendor schedule and payments via Breezeway tickets to ensure proper completion and documentation.
• Undertake basic maintenance tasks necessary for property upkeep and coordinate with licensed professionals for more complex repairs.
• Assist in onboarding procedures for new properties to ensure smooth integration into the portfolio.
• Manage expenses in alignment with company objectives.
• Provide support throughout the day to the guest experience team.
• Coordinate and fulfill special guest requests to enhance their experience.
• Assist in coverage of on-call shifts 3-4 times per week

Skills

Customer service

Organization

Time management

Bilingual English/Spanish

Tools

Property management software

Maintenance ticketing systems

Google Sheets

Job description

Position Title: Property Operations Manager

Location: On-site, Spicewood and Lago Vista, Texas

Portfolio: Lake Travis Vacation Rental Portfolio

Department: Property Management

Reports to: Senior Property Managers

Job Type: Full-time

Salary: $60,000 not including monthly and yearly performance bonuses

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America. In May 2026, Eterniti was honored with the Guest Impact Award by Mews, recognizing our commitment to outstanding guest experiences, and we are also proudly Happy at Work certified, reflecting our dedication to employee well-being and workplace culture.

About Emerald Stay

Emerald Stay operates high-end vacation homes across mountain, coastal, and lifestyle destinations. With a portfolio of over 500 homes, the majority operated on an exclusive basis, Emerald Stay combines strong local teams with centralized expertise in marketing, technology, revenue management, and guest experience to deliver award-winning professional hospitality while keeping each home's unique character intact. Emerald Stay is part of Eterniti, a group of boutique vacation rental companies operating in iconic destinations worldwide, including France, Switzerland, Spain, the US, and the Caribbean. Eterniti partners with local operators who maintain their identity and autonomy while benefiting from shared technology, operational support, and brand development.

Emerald Stay Texas is seeking a Property Operations Manager to oversee our collection of vacation rentals in the Lake Travis Area. Your primary responsibility will involve ensuring our properties are meticulously prepared for guests. This role will involve coordinating with housekeeping and maintenance vendors, and our Guest Experience team to guarantee a superb guest experience. Additionally, you will handle communication with property owners within your portfolio. We are looking for someone who thrives when working independently, taking full ownership of tasks, managing time efficiently, and making decisions with confidence. Strong problem-solving skills and attention to detail will be essential in this role. We are in search of an individual who possesses a strong passion for hospitality, a drive for skill development, and enthusiasm for career advancement. This position will report directly to the Senior Vacation Rental Operations Manager. Previous experience in managing vacation rentals and/or hospitality operations is advantageous. The ideal candidate will be located near Spicewood or Marble Falls. This region covers Volente, Spicewood, and Llano.

Responsibilities

• Oversee the operations of our Lake Travis vacation rental portfolio, ranging from 15 to 30 homes in your region


• Ensure homes are consistently guest-ready and uphold high standards of cleanliness and presentation by managing housekeeping and maintenance in accordance with company and owner standards


• Conduct regular property inspections before guest and owner arrivals to uphold cleanliness and maintenance standards. These may be as often as between each reservation or every two weeks


• Foster strong relationships and communication with property owners to ensure mutual satisfaction and understanding of property operations and overall performance


• Ensure that tickets assigned to you in Breezeway are updated and completed promptly


• Manage the housekeeping vendor schedule and payments via Breezeway tickets to ensure proper completion and documentation


• Undertake basic maintenance tasks necessary for property upkeep and coordinate with licensed professionals for more complex repairs


• Assist in onboarding procedures for new properties to ensure smooth integration into the portfolio


• Manage expenses in alignment with company objectives


• Provide support throughout the day to the guest experience team


• Coordinate and fulfill special guest requests to enhance their experience


• Assist in coverage of on-call shifts 3-4 times per week

Requirements

• Excellent customer service and interpersonal / communication skills


• Exceptional organizational skills


• The candidate must be able to commute between various homes and ranches in the Lake Travis area (Spicewood, Volente, Llano, and occasionally Austin or Dripping Springs). To ensure reliable access, candidates should reside within a 45-minute drive of these properties


• Must have a valid driver's license and reliable transportation within the job location


• Proficient with technology and ability to use property management software, maintenance ticketing systems, Google Sheets, etc


• Demonstrate knowledge of property maintenance and housekeeping


• Available on weekends, holidays, and on-call 3-4 nights per week to meet business demands


• Ability to work independently and manage time wisely


• Ability to adhere to strict hygiene and cleanliness standards


• Ability and willingness to lift or move up to 50 lbs


• Bilingual in English / Spanish is preferred

Additional Details

• Full-time salary


• Medical, dental, and vision insurance begin on the first day of the month following the hire date


• Two weeks of paid vacation available within the first year


• Gas Reimbursement: 0.22 cents/miles


• Join a dynamic, fast-growing team where collaboration and fun are part of our culture


• Opportunities for career advancement and professional development within our rapidly expanding company

Benefits

• $60,000 salary + bonus ($5,000)


• Monthly guest score bonus program


• Healthcare benefits


• 401(k)


• Monthly and yearly bonuses available based on performance


• Two weeks of paid vacation available after 90 days of employment


• Gas Reimbursement: 0.22 cents/miles to offset travel between properties


• Discounted stays at French Cowboys properties (upon availability)


• A dynamic, hands-on role with variety across unique, high-end homes


• Opportunity for growth within a rapidly expanding hospitality brand


• The support of a global network of boutique vacation rental companies, with shared technology and operational expertise


• A collaborative local team that values autonomy, initiative, and quality work

Experience

• Housekeeping management: 1 year (Required)


• Maintenance: 1 year (Required)


• Management: 2 years (Required)


• Customer service: 3 years (Required)

Check out our website at https://www.emeraldstay.com/texas