Vacation Rental Property Manager

EMERALD STAY®; Johnson City (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

Monthly and yearly bonuses available

Two weeks of paid vacation after 90 d

Gas reimbursement

Discounted stays

On-call rotation

Job summary

Emerald Stay® seeks a Property Operations Manager to oversee a Hill Country vacation rental portfolio, ensuring properties are guest-ready and well-maintained. You will coordinate housekeeping, maintenance, and vendor activities across Boerne, Llano, Dripping Springs, Kendalia, Wimberley, and nearby areas.

The role requires strong organizational skills, experience in property management, and the ability to manage on-site operations with a proactive, guest-focused mindset.

Qualifications

• Experience with property management.
• Experience coordinating vendors, housekeeping teams, and owners.
• Comfort with leveraging AI tools to streamline workflows.

Responsibilities

• Oversee the operations of a Hill Country vacation rental portfolio of 15–30 homes and ranches.
• Manage daily housekeeping, maintenance, inspections, and property tasks.
• Coordinate vendors, maintenance projects, repairs, and preventive maintenance while managing costs.
• Communicate proactively with housekeeping teams, maintenance staff, vendors, internal departments, owners, and guests to ensure smooth operations and exceptional service.
• Serve as the primary owner contact for operational matters, responding to questions, coordinating owner visits, and maintaining strong owner relationships.
• Manage inventory and ordering for linens, guest supplies, and property essentials.
• Assist with onboarding new properties to ensure a smooth transition into the portfolio.
• Support the Guest Experience team by addressing operational needs and coordinating special guest requests.
• Handle accounting-related responsibilities including expense reviews, vendor payments, invoice approvals, and month-end reconciliations.

Skills

Organizational skills

Time-management

Property management experience

Vendor coordination

Customer service

Tools

Google Sheets

Job description

Position Title: Property Operations Manager

Salary: $60,000 not including monthly and yearly performance bonuses

Location: On-site, in Texas (read below for details)

Portfolio: Hill Country Rental Portfolio

Department: Property Management

Reports to: Senior Property Managers

Job Type: Full-time

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.

Emerald Stay is part of Eterniti, a group of boutique vacation rental companies operating in iconic destinations worldwide, including France, Switzerland, Spain, the US, and the Caribbean. Eterniti partners with local operators who maintain their identity and autonomy while benefiting from shared technology, operational support, and brand development.

RESPONSIBILITIES:

We're seeking a detail-oriented, proactive Property Manager to oversee the day-to-day operations of our short-term rental portfolio throughout the Texas Hill Country. This region includes select properties in Boerne, Llano, Dripping Springs, Kendalia, Wimberley, and growing! Johnson City is the ideal location for this candidate to reside in due to the proximity to the properties. In addition to managing your assigned portfolio, you'll collaborate with and support fellow Property Managers across neighboring regions (Fredericksburg and Spicewood).

As the primary on-property point of contact for homeowners, you'll play a key role in delivering exceptional property care and guest experiences by overseeing housekeeping, maintenance, inventory, and operational excellence. This position is ideal for someone who is highly organized, communicates effectively, thrives in a fast-paced environment, and can confidently adapt to shifting priorities while maintaining a high standard of service.

• Oversee the operations of a Hill Country vacation rental portfolio of 15–30 homes and ranches, ensuring properties are guest-ready, well-maintained, and operated in accordance with company and owner standards.
• Manage daily housekeeping, maintenance, inspections, and property tasks through company systems, ensuring work is completed on schedule, properly documented, and communicated to all relevant teams.
• Coordinate vendors, maintenance projects, repairs, and preventative maintenance while managing costs, approvals, and property upkeep.
• Communicate proactively with housekeeping teams, maintenance staff, vendors, internal departments, owners, and guests to ensure smooth operations and exceptional service.
• Serve as the primary owner contact for operational matters, responding to questions, coordinating owner visits, and maintaining strong owner relationships.
• Manage inventory and ordering for linens, guest supplies, and property essentials.
• Assist with onboarding new properties to ensure a smooth transition into the portfolio.
• Support the Guest Experience team by addressing operational needs and coordinating special guest requests.
• Handle accounting-related responsibilities including expense reviews, vendor payments, invoice approvals, and month-end reconciliations.

ABOUT YOU:

• Strong organizational and time-management skills with the ability to handle shifting daily priorities.
• Experience with property management and Google Sheets preferred.
• Experience coordinating vendors, housekeeping teams, and owners simultaneously.
• Comfort and willingness to leverage AI tools to streamline workflows, improve communication, and increase operational efficiency.

KEY INFORMATION ON THE POSITION:

• Full-time role with a flexible schedule based on property needs.
• Participation in an on-call rotation for urgent issues.
• Availability for occasional evenings, weekends, and holidays as needed to support guest stays and operations.
• Must have reliable transportation and a valid driver’s license, with the ability to travel between multiple properties in a day.
• Must be reliable, responsive, and able to handle time-sensitive situations independently.
• $60,000 salary + bonus ($5,000)
• Monthly guest score bonus program
• 401(k)
• Monthly and yearly bonuses available based on performance
• Two weeks of paid vacation available after 90 days of employment
• Gas Reimbursement: 0.22 cents/miles to offset travel between properties
• Discounted stays at French Cowboys properties (upon availability)
• A dynamic, hands-on role with variety across unique, high-end homes.
• Opportunity for growth within a rapidly expanding hospitality brand.
• The support of a global network of boutique vacation rental companies, with shared technology and operational expertise.
• A collaborative local team that values autonomy, initiative, and quality work.
• Experience: Housekeeping management: 1 year (Required)
• Maintenance: 1 year (Required)
• Management: 2 years (Required)
• Customer service: 3 years (Required)