Lake Travis Vacation Rental Ops Manager

EMERALD STAY®; Austin (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Two weeks paid vacation

Gas Reimbursement

Monthly and yearly bonuses

401(k)

Discounted stays

Growth opportunities

Global network support

Autonomy and initiative culture

Job summary

Emerald Stay Texas is seeking a Property Operations Manager to oversee our Lake Travis vacation rental collection. You will ensure guest-ready homes, coordinate with housekeeping and maintenance vendors, and communicate with property owners within your portfolio.

The role emphasizes independent ownership, time management, and attention to detail in a hospitality-focused environment. You will report to the Senior Vacation Rental Operations Manager and work across Spicewood, Volente, Llano, and

Qualifications

• Excellent customer service and interpersonal/communication skills.
• Exceptional organizational skills.
• The candidate must be able to commute between various homes and ranches in the Lake Travis area (Spicewood, Volente, Llano, and occasionally Austin or Dripping Springs). To ensure reliable access, candidates should reside within a 45-minute drive of these properties.
• Must have a valid driver's license and reliable transportation within the job location.
• Proficient with technology and ability to use property management software, maintenance ticketing systems, Google Sheets, etc.
• Demonstrate knowledge of property maintenance and housekeeping.
• Available on weekends, holidays, and on-call 3-4 nights per week to meet business demands.
• Ability to work independently and manage time wisely.
• Ability to adhere to strict hygiene and cleanliness standards.
• Ability and willingness to lift or move up to 50 lbs.
• Bilingual in English/Spanish is preferred

Responsibilities

• Oversee the operations of our Lake Travis vacation rental portfolio, ranging from 15 to 30 homes in your region.
• Ensure homes are consistently guest-ready and uphold high standards of cleanliness and presentation by managing housekeeping and maintenance in accordance with company and owner standards.
• Conduct regular property inspections before guest and owner arrivals to uphold cleanliness and maintenance standards.
• Foster strong relationships and communication with property owners to ensure mutual satisfaction and understanding of property operations and overall performance.
• Ensure that tickets assigned to you in Breezeway are updated and completed promptly.
• Manage the housekeeping vendor schedule and payments via Breezeway tickets to ensure proper completion and documentation.
• Undertake basic maintenance tasks necessary for property upkeep and coordinate with licensed professionals for more complex repairs.
• Assist in onboarding procedures for new properties to ensure smooth integration into the portfolio.
• Manage expenses in alignment with company objectives.
• Provide support throughout the day to the guest experience team.
• Coordinate and fulfill special guest requests to enhance their experience.
• Assist in coverage of on-call shifts 3-4 times per week

Skills

Customer service

Organization

Time management

Bilingual English/Spanish

Tools

Property management software

Maintenance ticketing systems

Google Sheets

Job description

Emerald Stay Texas is seeking a Property Operations Manager to oversee our Lake Travis vacation rental collection. You will ensure guest-ready homes, coordinate with housekeeping and maintenance vendors, and communicate with property owners within your portfolio.

The role emphasizes independent ownership, time management, and attention to detail in a hospitality-focused environment. You will report to the Senior Vacation Rental Operations Manager and work across Spicewood, Volente, Llano, and