Property Operations Coordinator

Powder; Utah; Hybrid; USD 32,000 - 36,000; Full time

Job summary

Powder Mountain is seeking a Property Operations Coordinator to blend administrative oversight with on-site property tasks across multiple homes. This full-time hybrid role supports the Property Management team and strives to deliver a luxury experience for homeowners and guests.

You will manage communications, assist with reservations, coordinate arrivals/departures, and supervise housekeeping and maintenance coordination, including vendor scheduling and inventory.

Qualifications

• 2+ years of customer service or property management experience.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office 365, Outlook and Google Suite; quick learner of new software.
• Valid driver’s license with clean driving record; able to operate in various weather conditions.

Responsibilities

• Assist with homeowner communication, reservations, and service coordination.
• Support arrival and departure planning and coordinate property readiness.
• Coordinate errands, deliveries, and welcome baskets; stock as per homeowner preferences.
• Conduct property tours for prospects and members; provide luxury experiences.
• Manage emails, calls, and messages from homeowners, guests, and members.
• Coordinate housekeeping inspections, inventory, and maintenance work orders.
• Schedule vendor appointments and escort third-party vendors to properties.
• Track and replenish housekeeping supplies and homeowner amenities.
• Input and track work orders; maintain accurate operational records.

Skills

Customer service

Property management

Organization

Communication skills

Microsoft Office 365

Outlook

Google Suite

Valid driver's license

Tools

Microsoft Office 365

Outlook

Google Suite

Job description

# Property Operations CoordinatorPowder Mountain - Eden, UT 84310## OverviewSalary Range$23.00 - $26.00 Hourly## SummaryThe Property Operations Coordinator is a hybrid role that balances administrative oversight with hands-on, field-based property operations. This position supports the Property Management team at Powder Haven (PHPM) by ensuring a seamless, luxury experience for homeowners, guests, and prospective members. The role requires a detail-oriented, highly organized, service-minded professional who can efficiently shift between desk-based work and on-site property tasks, as this position is equally split between field work and administrative responsibilities.## About this RoleJob Title: Property Operations Coordinator Department: Powder Haven Status: Full Time Flex Reporting To: Senior ManagerAdministrative Responsibilities:* Assist with homeowner communication, reservations, and service coordination.* Support arrival and departure planning and coordinate property readiness.* Coordinate and/or perform PHPM errands and deliveries, including groceries, mail, packages, homeowner items, and welcome baskets.* Perform grocery pickup, delivery, and in-home stocking based on homeowner preferences.* Conduct Prospect and Member welcome home tours, providing a personalized, luxury experience.* Track and replenish welcome basket supplies.* Manage emails, phone calls, and messages from homeowners, guests, and prospective members professionally and promptly.* Maintain accurate homeowner inventory records, service histories, and operational data.Housekeeping Responsibilities* Conduct pre-arrival inspections to ensure homes are clean, stocked, properly presented, and ready for guests and homeowners.* Provide housekeeping inspection coverage and verify cleanliness and presentation standards.* Assist in cleaning and corrective tasks as needed.* Update the housekeeping board, documenting inspection results, follow-ups, and operational needs.* Support the annual inventory process, ensuring all supplies, linens, and equipment are accounted for and in good condition.* Track and replenish inventories of housekeeping supplies and homeowner amenities.Maintenance Responsibilities* Deliver parts, supplies, and equipment to team members and properties.* Schedule and coordinate vendor appointments for maintenance work orders, confirming property access and keeping homeowners and the maintenance team informed.* Input and track work orders, coordinating with Maintenance and following up on outstanding needs.* Escort third-party vendors to properties, providing access and ensuring adherence to PHPM procedures.* Inspect snow removal and report clearing status or concerns to the Maintenance Manager.* Provide snow shoveling coverage during winter as needed.Expectations for All Responsibilities* Complete miscellaneous field tasks and assist with day-to-day operations as needed.* Provide exceptional, anticipatory service while maintaining professionalism, discretion, and confidentiality.* Communicate clearly and professionally with homeowners, guests, vendors, and team members.* Coordinate with Housekeeping, Maintenance, and Home Services to support homeowner satisfaction.* Maintain current knowledge of Mountain and Membership amenities to provide accurate information.* Stay organized, prioritize effectively, and adapt to changing needs in a fast-paced environment.* Use operational software, reservation systems, and internal tools, including learning and supporting training on new systems.* Perform other duties as assigned by the Management Team.* Maintain a positive attitude and strong work ethic.Requirements and/or Qualifications:* 2+ years of experience in customer service, property management, or luxury hospitality (experience in property management or hospitality is a plus but not required).* Strong organizational skills with the ability to manage multiple priorities and tasks effectively.* Excellent written and verbal communication skills.* Proficiency with Microsoft Office 365, Outlook, Google Suite, and similar systems, with the ability to quickly learn new software.* Valid driver’s license with a clean driving record and reliable transportation, able to navigate inclement weather.* Ability to maintain composure in high-pressure situations and proactively solve problems.* Comfortable working independently as well as part of a team.* Must be 21 years or older.Physical Requirements- Must be able to perform physical activities such as, but not limited to:* Physical ability to perform property inspections, assist with snow shoveling, carry packages, and complete other in-home or property tasks.* Full range of body movements* Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)* Prolonged periods of standing, walking, bending, and twisting* Walk on even/uneven/slippery terrain* Climb/descend stairs/ladders* Manual dexterity to operate manual tools and power equipment on a constant basis* Safely handle hazardous materialsWorking Environment:* Primarily working outdoors or in properties under management* Fast-paced, team-oriented environment.* Requires interaction with internal staff and management.* Flexible hours based on operational needs.Company BackgroundPowder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.