Property Operations Associate - Austin

Kasa Living, Inc.; Austin (TX); On-site; Full time

Job summary

An established industry player in the hospitality sector seeks a Property Operations Associate to enhance guest experiences through efficient property management. This role involves ensuring that accommodations meet high standards, performing maintenance tasks, and collaborating with various teams to drive operational success. The ideal candidate is tech-savvy, reliable, and possesses a hands-on approach to problem-solving. Join a forward-thinking company that values innovation and quality in hospitality, where your contributions will directly impact guest satisfaction and operational excellence.

Benefits

Free stays at Kasa locations

Cell phone reimbursement

401(k) plan with matching

Paid Time Off

Comprehensive health coverage

Wi-fi stipend

Home office stipend

Qualifications

• Proficient with technology tools and able to perform minor repairs.
• Strong accountability for unit performance and partner satisfaction.

Responsibilities

• Ensure cleanliness and maintenance of properties to brand standards.
• Collaborate with teams to drive operational improvements and guest satisfaction.

Skills

Accountability

Tech Savvy

Handy

Quality Control

Reliability

Collaboration

Problem Resolution

Change Management

Process Execution

Tools

Modern technology tools

Job description

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Location: Austin, Texas

Time Commitment: Approximately 32-40 hours

Anticipated Schedule: A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends, and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

The Property Operations Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Associate, you are an important part of the Austin market, supporting efficient and successful operations for three buildings in the Austin market portfolio. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, and individual units, to Kasa brand standards, setting the tone of the property, and ensuring guest units are ready in time for check-in.

Like many operations roles, there is no “typical day,” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will include, but are not limited to: visiting and assessing units to complete recurring property management and maintenance duties such as fixing in-unit broken items, installing replacement furnishings, replacing hardware, and other routine maintenance tasks. Additional responsibilities include liaising with housekeeping partners and service vendors, stocking supplies, providing support for lockouts, handling last-minute requests, and assisting with other guest issues or requests.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Qualifications

Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.

Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.

Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.

Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.

Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.

Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.

Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.

Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology, including, but not limited to, communication plans and training development.

Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

Required policy information:

This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results

Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.

Key Initiative: Identify and communicate on-site issues.

Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.

Key Initiative: Participate in a preventive maintenance program.

Role Objective 2: Complete tasks that drive productivity within the operation.

Key Initiative: Complete brand standard inspections to gather property-level data.

Key Initiative: Decrease the number of after-hours calls and inquiries.

The Pay

The starting base pay range for this role is between $19.25 and $21.00 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.

Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).