Bilingual Receptionist & Operations Associate - All SAFE Campuses

The SAFE Alliance; Austin (TX); On-site; Full time

Job summary

A leading organization in Texas is seeking a Bilingual Receptionist & Operations Associate to provide reception coverage and excellent customer service across multiple campuses. This full-time position requires proficiency in English and Spanish, as well as experience in customer service. The role involves operating office equipment and assisting clients and staff effectively. The ideal candidate will thrive in a fast-paced environment and is committed to making a difference in the community.

Benefits

Employer-paid health insurance

Paid time off up to 15 days annually

8 paid holidays per year

403(b) retirement plan with employer matching

Qualifications

• At least 3 years in a fast-paced administrative role or equivalent education and experience.
• Fluent in English and Spanish, with clear verbal and written communication skills.

Responsibilities

• Provide reception coverage across campuses and deliver excellent customer service.
• Assist employees, volunteers, and clients in a customer-focused manner.

Skills

Customer Service

Bilingual Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office Suite

Database Systems

Job description

Bilingual Receptionist & Operations Associate - All SAFE Campuses

Join to apply for the Bilingual Receptionist & Operations Associate - All SAFE Campuses role at The SAFE Alliance.

Bilingual Receptionist & Operations Associate (All SAFE Campuses)

SAFE Alliance seeks Bilingual Receptionist & Operations Associates for the General Operations Program in the Operations Department. The role involves providing reception coverage across campuses, delivering excellent customer service, and assisting employees, volunteers, and clients in a customer-focused manner. The position requires manual dexterity to operate phones, computers, and office equipment, with reasonable accommodations provided.

About SAFE Alliance

The SAFE Alliance aims to end abuse by serving survivors of child abuse, sexual assault, exploitation, and domestic violence. We focus on prevention, advocacy, and comprehensive services for affected individuals, families, and communities. Our outreach has trained over 7,000 community members, and our shelter programs have provided over 46,000 nights of care, directly aiding over 3,000 individuals. We also offer a 24/7 SAFEline for crisis intervention.

Every role at SAFE makes a difference as we work together to Stop Abuse For Everyone.

Position Details

This full-time, non-exempt position offers an hourly salary of $21.20, with an additional $1.73/hour bilingual differential for English/Spanish speakers. The work location is at our campuses in the Austin metro area, with some community or campus travel required. Remote or hybrid work is not available.

Perks and Benefits

• Employer-paid health insurance, short-term disability, and life insurance with options for additional coverage.
• Paid time off up to 15 days annually, prorated based on hire date and hours.
• 8 paid holidays per year, plus up to 4 personal holidays.
• Voluntary benefits including dental, vision, flexible spending, and pet insurance.
• 403(b) retirement plan with immediate contribution options, employer matching, and discretionary contributions after one year.
• Benefits start the month after 30 days of employment, prorated as applicable.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• Experience in customer service and multi-line phone systems preferred.
• At least 3 years in a fast-paced administrative role or equivalent education and experience.
• Proficiency with database systems and Microsoft Office Suite preferred.
• Ability to operate office equipment manually, with reasonable accommodations.
• Fluent in English and Spanish, with clear verbal and written communication skills.
• Visual acuity sufficient for reading and editing documents in standard fonts.
• Ability to sit and stand for extended periods, and lift or push up to 20 lbs.
• Willingness to work in varied conditions, including outdoor and potentially hazardous environments.
• Valid Texas Driver's License, with at least 3 years of driving experience and a clean driving record, or 1 year if over 27.
• Successful background checks, pre-employment drug screening, and TB testing.
• Compliance with COVID-19 policies and vaccination encouraged.

Application Instructions

• Applications are not accepted via email.
• Positions are filled on a rolling basis; timely application is advised.
• Employment begins on the 1st or 16th of the month, with adjustments if on weekends.
• All new hires attend a three-day orientation, in person or virtual.