Property Manager: Tenant Experience & Operations Lead

Cushman & Wakefield | Commercial Advisors - Memphis; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Cushman & Wakefield | Commercial Advisors seeks a Property Manager to support the Executive Property Manager in the day-to-day operations of Crosstown Concourse in midtown Memphis, TN.

The Property Manager keeps routine operations, tenant requests, work orders, invoices, and lease records running accurately and on time, so the property management team can deliver concierge-level service to the tenants, residents, and guests of the Crosstown Concourse vertical urban village.

Qualifications

• 5+ years’ experience in property management.
• Strong knowledge of commercial lease language.
• Strong knowledge of commercial real estate finance and building operations.
• Experience managing campus-style environments (hotel, campus, hospital, etc.).
• In-person work is required.

Responsibilities

• Abstract every lease and keep lease software current.
• Own routine tenant requests from start to finish, including janitorial, card access, and general service requests.
• Open, track, and close maintenance work orders in the work order system.
• Run the annual inspection schedule and track certificates of insurance for every tenant and vendor.
• Review tenant and building construction work for lease compliance and report findings to the Executive Property Manager.
• Send tenant complaints, vendor issues, safety concerns, and staffing issues to the Executive Property Manager promptly, with the details documented.
• Find and fix gaps in how building systems, records, and workflows run and write procedures for consistency.
• Process vendor invoices accurately and on time and match to approved work and budget.
• Start the monthly rent collection and billback process, track payments against the rent roll, and escalate late balances.
• Enter and maintain budget line items, prepare CAM reconciliation data, and draft monthly reports for Crosstown ownership and the Crosstown Redevelopment Cooperative Association.
• Backup for the Executive Property Manager: act as a point of contact and help with staffing input.
• Demonstrate ability to work under pressure, communicate effectively, and collaborate with staff, tenants and vendors.

Skills

Lease management

Tenant relations

Work order management

Budgeting & CAM

Vendor coordination

Communication

Lease software

Tools

Lease software

Job description

Cushman & Wakefield | Commercial Advisors seeks a Property Manager to support the Executive Property Manager in the day-to-day operations of Crosstown Concourse in midtown Memphis, TN.

The Property Manager keeps routine operations, tenant requests, work orders, invoices, and lease records running accurately and on time, so the property management team can deliver concierge-level service to the tenants, residents, and guests of the Crosstown Concourse vertical urban village.