Multifamily Community Operations Manager
Location: Fort Worth, TX 76179
Compensation: $60,000–$70,000 base salary, plus performance bonuses
Job Type: Full-time, on-site
Schedule: Some evening, weekend, and holiday availability may be required
Our client, an established multifamily housing organization, is seeking an experienced Community Operations Manager to oversee the daily performance of a residential community in Fort Worth.
This position combines team leadership, leasing oversight, resident relations, financial management, collections, and property operations. The ideal candidate understands how to maintain strong occupancy, deliver a positive resident experience, and keep the community performing against its financial and operational goals.
Compensation
- $60,000–$70,000 base salary, based on experience
- Bonuses tied to new leases and resident renewals
- Long-term opportunity with an established multifamily organization
Responsibilities
- Direct the daily operations of the assigned residential community
- Lead, train, schedule, and support the on-site leasing and maintenance teams
- Establish daily priorities and hold employees accountable for service and performance standards
- Monitor leasing activity, occupancy, applications, renewals, and resident retention
- Review and approve applications, lease documents, and related community paperwork
- Ensure applicant screening and leasing practices are applied consistently and fairly
- Build positive resident relationships and resolve concerns professionally
- Oversee service requests and confirm residents receive timely follow-up
- Review property financial performance, budgets, expenses, and profit-and-loss results
- Identify opportunities to reduce operating costs and increase community revenue
- Monitor delinquent accounts, coordinate collections, and issue required notices
- Work with regional leadership on escalated collections, legal notices, and eviction matters
- Complete routine inspections of buildings, grounds, amenities, lighting, common areas, and waste facilities
- Maintain strong curb appeal and ensure the leasing office, model units, and amenities remain presentation-ready
- Coordinate apartment turns and inspect units before new residents take occupancy
- Complete move-in and move-out inspections and maintain accurate documentation
- Communicate property availability, resident concerns, operational issues, and performance updates to leadership
- Coordinate with vendors and internal service teams as needed
Qualifications
- At least two years of multifamily property-management experience
- Previous experience supervising leasing, maintenance, or community personnel
- Working knowledge of Texas landlord-tenant requirements and fair-housing regulations
- Experience managing leasing activity, resident relations, collections, renewals, and apartment turns
- Ability to understand property budgets, expenses, revenue, and profit-and-loss statements
- Experience with property-management software; Entrata experience preferred
- Proficiency with Microsoft Office and general business technology
- Strong leadership, organization, communication, and problem-solving skills
- Ability to manage multiple priorities while maintaining a professional resident experience
- Texas real estate license, CAM certification, or another multifamily credential preferred
Work Environment
- Work is performed in the leasing office and throughout the residential community
- Position requires regular walking, standing, climbing stairs, and inspecting indoor and outdoor areas
- Must be comfortable working outside in varying weather conditions
- Ability to occasionally lift packages, supplies, or event materials weighing up to 25 pounds
- Reasonable accommodations will be considered for qualified individuals