Property Manager: Lead Operations & Resident Experience

Avenue5; Smyrna (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mentoring

Professional development

Tuition reimbursement

Robust recognition program

Discounts

Job summary

Avenue5 Residential is seeking a Property Manager to oversee daily operations across resident life cycles, leasing administration, and property performance in Smyrna, Tennessee. You will drive resident satisfaction, financials, and marketing aligned with company standards.

The role emphasizes leadership, problem solving, and proactive communication with residents, associates, and clients to deliver top-tier service and results.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Two to three years of property management experience required.
• Real estate license preferred or may be required in some locations.
• Knowledge of Salesforce.com and Yardi Voyager is a plus.

Responsibilities

• Manage day-to-day operations of the property including resident satisfaction, rent collection, delinquency management, P&L, and marketing.
• Meet client expectations and provide an excellent customer service experience.
• Recruit, interview, provide corrective feedback, and hire staff.
• Lead and coach associates, communicating a shared vision and development opportunities.
• Execute strategic marketing plans to attract and retain residents.
• Follow operations guidelines within the property management agreement.
• Respond to resident complaints and liaise with residents and corporate office on maintenance and rules enforcement.
• Maintain professional knowledge through workshops and networking.
• Organize site disaster and emergency evacuation plans.
• Manage safety records, loss claims, and risk management initiatives.
• Other duties as assigned

Skills

Organization

Time management

Interpersonal skills

MS Office (Outlook/Word/PowerPoint/EXL

English proficiency

Education

High school diploma

Bachelor’s degree (preferred)

Real estate license (preferred)

Tools

Salesforce

Yardi Voyager

Job description

Avenue5 Residential is seeking a Property Manager to oversee daily operations across resident life cycles, leasing administration, and property performance in Smyrna, Tennessee. You will drive resident satisfaction, financials, and marketing aligned with company standards.

The role emphasizes leadership, problem solving, and proactive communication with residents, associates, and clients to deliver top-tier service and results.