Property Manager — Lead 395-Home Community

Apartmentraleigh

Richmond (VA)

On-site

USD 83,000 - 86,000

Full time

13 days ago

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Benefits offered by this job

Housing discount

HSAs and retirement plan

Job summary

Palms Associates is hiring a Property Manager to lead Lakefield Mews Apartments & Townhomes in Richmond, VA. You will manage occupancy, maximize revenue, collect rents, and supervise staff across maintenance and leasing roles.

The role emphasizes strong leadership, customer service, and performance management within a 395-home community. Palms offers a comprehensive benefits package and a long-standing, stable employer presence.

Qualifications

Minimum of 4 years of experience in apartment community management.
Proven ability to lead, develop, and retain high-performing team members.
Strong accountability and performance management skills.
Proficiency in property management software (Yardi, LRO) and Microsoft Office.
Professional appearance and business attire.
Excellent organizational skills with the ability to prioritize and adapt in a fast-paced environment.
Demonstrated success in rent collection and revenue management.
Commitment to delivering exceptional customer service to both prospective and current residents.
Industry certifications such as CAM, NALP/CALP, or CAPS preferred.

Responsibilities

Manage the apartment community to achieve physical and economic occupancy goals.
Build strong relationships with residents through outreach, social media, in-person interactions, and other communication channels while ensuring policy and lease compliance.
Collect rent and maximize revenue by minimizing vacancy loss through proactive marketing and leasing strategies.
Reduce delinquency through consistent and effective collection efforts.
Analyze market trends and recommend rental increases based on sound research.
Complete and/or oversee all required reporting in a timely manner.
Resolve resident concerns promptly and professionally, delivering a positive customer experience.
Oversee and support the Maintenance Supervisor, Assistant Manager, and Leasing Consultant to ensure all responsibilities are executed effectively.
Maintain consistent communication with the Maintenance Supervisor and collaborate with all team members.
Recruit, hire, train, develop, motivate, and supervise leasing and maintenance staff to achieve property goals and foster a supportive, team-oriented environment.