Property Manager (Lakefield Mews Apartments)

Palms Associates, Llc; Richmond (VA); On-site; USD 83,000 - 86,000; Full time

Benefits offered by this job

Monthly bonus

Housing discount

HSA contributions

401(k) match

Health insurance

Flexible Spending Accounts

Generous PTO starting 4 weeks

Wellness Day

Floating Holiday

Community Service Day

Career advancement

Job summary

Palms Associates is hiring a Property Manager to oversee Lakefield Mews Apartments & Townhomes in Richmond, VA. You will lead daily operations, ensure occupancy goals, and drive revenue through strategic marketing and leasing tactics.

You’ll supervise staff, coordinate maintenance, and maintain strong resident relations while upholding policy compliance and quality service. Palms emphasizes stability, growth, and long-term career opportunities across 23 Southeast communities.

Qualifications

• Minimum of 4 years of experience in apartment community management.
• Proven ability to lead, develop, and retain high-performing team members.
• Strong accountability and performance management skills.
• Proficiency in property management software (Yardi, LRO) and Microsoft Office.
• Professional appearance and business attire.
• Excellent organizational skills with the ability to prioritize and adapt in a fast-paced environment.
• Demonstrated success in rent collection and revenue management.
• Commitment to delivering exceptional customer service to both prospective and current residents.
• Industry certifications such as CAM, NALP/CALP, or CAPS preferred.

Responsibilities

• Manage the apartment community to achieve physical and economic occupancy goals.
• Build strong relationships with residents through outreach, social media, in-person interactions, and other communication channels while ensuring policy and lease compliance.
• Collect rent and maximize revenue by minimizing vacancy loss through proactive marketing and leasing strategies.
• Reduce delinquency through consistent and effective collection efforts.
• Analyze market trends and recommend rental increases based on sound research.
• Complete and/or oversee all required reporting in a timely manner.
• Resolve resident concerns promptly and professionally, delivering a positive customer experience.
• Oversee and support the Maintenance Supervisor, Assistant Manager, and Leasing Consultant to ensure all responsibilities are executed effectively.
• Maintain consistent communication with the Maintenance Supervisor and collaborate with all team members.
• Recruit, hire, train, develop, motivate, and supervise leasing and maintenance staff to achieve property goals and foster a supportive, team-oriented environment.

Skills

Leadership

Rent collection

Customer service

Property management

Tools

Yardi

LRO

Job description

Property Manager (Lakefield Mews Apartments)

25 days ago Requisition ID: 2261

Salary Range: $83,000.00 To $86,000.00 Annually

Palms Associates is hiring a Property Manager to manage and lead Lakefield Mews Apartments & Townhomes in Richmond, VA (395 homes).

Palms' Leadership Mission: Leadership at Palms carries meaningful responsibility. We carefully consider who we entrust with leading others, recognizing the critical role managers play in supporting our company and our associates. At Palms we aim to foster a leadership culture, modeled by our company's managers, where every associate feels empowered to make productive suggestions, is held accountable for professional conduct at all times, and is encouraged to lead by their own example and with integrity. Our leaders lead with strength, commitment, accountability, and work to consistently model the behaviors that support a positive and professional workplace...if that is your leadership style, we want you to be a part of Palms!

At Palms Associates, we build, own, and manage our communities — no third-party management turnover, just consistent leadership and long-term stability. If you’re seeking security, growth, and a company that truly invests in its people, this is it. With over 60 years of service and commitment to our residents, Palms provides a stable and rewarding work environment. In fact, the average associate tenure company-wide is over 7 years — a true testament to our supportive culture and values.

Our Total Rewards Package Includes:

• Monthly and holiday bonus opportunities
• Housing discount
• $1,000 / $1,500 employer HSA contributions
• 401(k) with 4% company match + historically 6% profit sharing (immediately vested)
• Health, Vision, Dental, Life & Disability Insurance
• Flexible Spending Accounts
• Generous PTO starting at 4 weeks per year, Wellness Day, Floating Holiday & Community Service Day
• Grace Hill Learning and career advancement opportunities across 23 communities throughout the Southeast

What You’ll Do:

• Manage the apartment community to achieve physical and economic occupancy goals.
• Build strong relationships with residents through outreach, social media, in-person interactions, and other communication channels while ensuring policy and lease compliance.
• Collect rent and maximize revenue by minimizing vacancy loss through proactive marketing and leasing strategies.
• Reduce delinquency through consistent and effective collection efforts.
• Analyze market trends and recommend rental increases based on sound research.
• Complete and/or oversee all required reporting in a timely manner.
• Resolve resident concerns promptly and professionally, delivering a positive customer experience.
• Oversee and support the Maintenance Supervisor, Assistant Manager, and Leasing Consultant to ensure all responsibilities are executed effectively.
• Maintain consistent communication with the Maintenance Supervisor and collaborate with all team members.
• Recruit, hire, train, develop, motivate, and supervise leasing and maintenance staff to achieve property goals and foster a supportive, team-oriented environment.

What We’re Looking For:

• Minimum of 4 years of experience in apartment community management.
• Proven ability to lead, develop, and retain high-performing team members.
• Strong accountability and performance management skills.
• Proficiency in property management software (Yardi, LRO) and Microsoft Office.
• Professional appearance and business attire.
• Excellent organizational skills with the ability to prioritize and adapt in a fast-paced environment.
• Demonstrated success in rent collection and revenue management.
• Commitment to delivering exceptional customer service to both prospective and current residents.
• Industry certifications such as CAM, NALP/CALP, or CAPS preferred.

This isn’t just another property management job — it’s a career with a company built to last. You can be confident your application will be carefully reviewed and given the attention it deserves!

Palms Associates is an Equal Opportunity Employer.
All employment offers are contingent upon employment verification, reference checks, and criminal/drug screenings.