Property Manager

FirstKey Homes; Spring (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

FirstKey Homes, LLC is seeking a Property Manager to oversee daily operations in the assigned market, driving financial performance, occupancy, and collections. You will coordinate with local and centralized teams and third-party partners to manage the resident journey from application to move out.

You will lead a team, ensure lease compliance, and manage HOA and housing voucher programs while upholding Fair Housing guidelines. Strong communication and leadership are essential.

Formación

• Active real estate license in the applicable state is required.
• Bachelor's Degree preferred.
• 5-7 years asset and operations management experience preferred.
• Previous supervisory or managerial experience preferred.
• Budgeting and financial analysis knowledge.
• Above average ability to communicate with others, both verbally and in writing.
• Strong sense of urgency and ability to meet deadlines.
• Experience working in a cross-functional group, project management, and/or process improvement.
• Strong computer skills and knowledge of Excel and PowerPoint.
• Strong Customer Service Acumen.
• Strong Leadership skill set with focus on team morale and unity.
• Knowledge of Yardi preferred.

Responsabilidades

• Own the resident experience by addressing concerns and resolving escalations to maintain high satisfaction and retention.
• Ensure a positive move-in experience by managing processes and lease compliance.
• Oversee the collections process and ledger disputes; manage in-person payments and court appearances as needed.
• Partner with local leaders and central support teams to implement retention plans and renewals.
• Lead the full employee lifecycle through recruiting, onboarding, and developing a high-performing team.
• Manage HOA, city, municipal, and housing voucher program requirements for compliance.
• Manage trespasser processes with Security so non-authorized occupants are resolved per laws.
• Adhere to FirstKey Homes policies and Fair Housing guidelines.

Conocimientos

Communication skills

Leadership

Customer service

Project management

Time management

Educación

Active real estate license

Bachelor's degree preferred

5-7 years asset and operations mgmt experience

Supervisory/management experience

Budgeting & financial analysis knowledge

Strong Excel and PowerPoint skills

Knowledge of Yardi preferred

Herramientas

Excel

PowerPoint

Yardi

Descripción del empleo

Summary Of Responsibilities

The Property Manager is responsible for daily oversight and coordination of company operations in the assigned market including property management, financial performance, collections, and occupancy for their respective territory. The Property Manager must facilitate strong working relationships with the local market teams, the national and centralized support teams and third-party business partners. The Property Manager will play an active role in the entire resident journey from lease application to brand management of the resident experience to move out.

• Own the resident experience by proactively addressing concerns, managing escalations with professionalism, and ensuring swift resolution to maintain high satisfaction and retention.
• Ensure a positive move-in experience by managing the process, confirming lease compliance, and facilitating key touchpoints for a seamless transition for our future residents.
• Oversee the collection process by resolving ledger disputes, conducting collection outreach, ensuring that in-person payments are processed daily, and attending court as necessary.
• Partner with local leaders and central support teams to implement the retention plan by delivering an exceptional resident experience and achieving renewal targets.
• Lead the full employee lifecycle by effectively recruiting, onboarding, and developing a high-performing team through training, mentorship, and fostering strong engagement.
• Effectively manage the requirements for HOA, city, municipal, and housing voucher programs, ensuring full compliance with all regulations.
• Manage trespasser process in partnership with the Security Team to ensure non-authorized occupants are resolved in accordance with local and state laws.
• Understand and comply with all FirstKey Homes policies, rules, and regulations to ensure adherence to Fair Housing guidelines.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience Requirements

• An active real estate license in the applicable state of practice is required
• Bachelor's Degree preferred
• 5-7 years of asset and operations management experience preferred
• Previous experience in a supervisor or management role preferred
• General knowledge of budgeting and financial analysis
• Above average ability to communicate with others, both verbally and in writing
• Strong sense of urgency and ability to meet deadlines
• Experience working in a cross-functional group, project management, and/or process improvement
• Strong computer skills and general knowledge of Microsoft Excel and PowerPoint
• Strong Customer Service Acumen
• Strong Leadership skill set with high focuses on team moral and unity
• Knowledge of Yardi preferred

Working Conditions

• Primarily working indoors, away from the threat of any weather conditions
• May sit or stand for several hours at a time and climb up and down stairs multiple times each day
• Must be able to travel throughout applicable market using personal vehicle