Property Manager

11 Residential; Mountlake Terrace (WA); On-site; Full time

Job summary

Join a dynamic property management team as a Property Manager at 11 Residential, overseeing operations for multifamily properties. This role emphasizes resident satisfaction, strong financial management, and community engagement. The position offers a competitive compensation package with growth opportunities, supporting a positive living environment for residents.

Benefits

Medical, dental, and vision insurance coverages

401(k) with a 4% company match

30% Employee Rental Discount

Paid Time Off – Vacation, Sick, and Paid Holidays

Qualifications

• 3+ years of experience in managing multifamily properties.
• Bilingual in English and Spanish is an advantage.
• Familiarity with Fair Housing laws is essential.

Responsibilities

• Oversee day-to-day operations and management of the community.
• Supervise maintenance and leasing staff, providing training and coaching.
• Conduct regular property inspections to maintain curb appeal.

Skills

Customer Service

Financial Management

Teamwork

Marketing

Negotiation

Education

High school diploma or equivalent (GED)

Tools

Yardi Property Management Software

Microsoft Office

Job description

This position supports Quartz Creek in Mountlake Terrace, WA and Edmonds Gateway Apartments in Edmonds, WA. There are 108 total units between these two properties. Please visit their respective websites below to learn more about the properties.
Quartz Creek
Edmonds Gateway


Who We Are
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join Team 11 in shaping exceptional living spaces for all!

Discover more at about us and our communities at https://www.11residential.com.

Position Summary
As a Property Manager, you will oversee the day-to-day operations and management of a designated community. You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include leasing, marketing, financial management, staff supervision, and fostering a sense of community among residents. This specific position offers a unique opportunity to make a positive impact on the lives of students while driving the success and growth of our student housing portfolio.

What you'll be doing

• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches.
• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work.
• Review and approve lease applications, ensuring compliance with company policies and standards.
• Stay informed about current market conditions and competition to optimize property performance.
• Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
• Provide exceptional customer service to residents, promptly addressing any issues or concerns.
• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards.
• Manage positive relationships with vendors and negotiate contracts.
• Coordinate resident activities and communication, including monthly newsletters and community events.
• Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
• Manage the propertybudget and adhere to budgetaryguidelinesandpurchasing protocols.
• Conduct regular property inspections to maintain curb appeal and address maintenance needs.
• Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations.
• Assist other properties, ifneeded, to support overall operational goals.
• Fulfill any other duties as assigned by management based on business needs.

Education and Qualifications

• 3+ years of experience in managing multifamily properties.
• Being bilingual in English and Spanish is an advantage.
• Proficiency in using Yardi Property Management Software.
• Familiarity with Fair Housing laws is essential.
• Proficient in Microsoft Office and other property management software.
• High school diploma or equivalent (GED).
• Valid driver's license.
• Possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.

Compensation

• The hourly base compensation range for this position is $29.00to $33.00.
• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.
• Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount.
• Mileage Stipend for travelling positions.
• Paid Time Off – Vacation, Sick, and Paid Holidays.
• Exciting growth and development opportunities.

Physical Requirements
To successfully perform the essential functions of this job, the employee must be able to:

• Perform work in a professional office environment.
• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.
• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.
• Verbally communicate with employees, co-workers and customers in person and by phone.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Statement
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a criminal background check and drug test.