Property Manager

Beacon, LLC; Frankfort (KY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Monthly phone stipend

401(k) with employer match 5%

Competitive benefits package

Job summary

Beacon, LLC is seeking a full-time Property Manager for a mid-size residential property in Frankfort, KY. The role focuses on resident relations, maintenance coordination, rent collection, lease administration, and financial reporting to ensure high occupancy and quality service.

The compensation includes $70k annual salary, a monthly phone stipend, and a competitive benefits package including a 401(k) with employer match up to 5% after 6 months.

Qualifications

• Experience in customer service or property management preferred.
• Empathetic and able to understand diverse resident perspectives.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Calm under pressure and patient in difficult conversations.
• Proficient time management and organizational skills.
• Familiarity with Onesite PM software and Microsoft Office suite.

Responsibilities

• Serve as the primary contact for resident inquiries, concerns, and maintenance requests.
• Actively listen to residents to understand needs and communicate clearly.
• Mediate disputes between residents and resolve issues professionally.
• Maintain open-door policy encouraging resident feedback and engagement.
• Oversee day-to-day property operations, rent collection, lease administration, move-ins/outs.

Skills

Customer service

Empathy

Communication

Problem solving

Resilience

Time management

Organizational skills

Technical savvy

Tools

Onesite

Microsoft Office

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Beacon is now hiring for a full-time Property Manager! We're a limited-liability company founded in 1998 to develop and manage a diverse portfolio of affordable housing. Our employees make a difference in people's lives every day. Join us!

This position serves a mid-size property in Frankfort, KY. We're looking for someone withstrong interpersonal and customer service skills to build positive resident relationships and create a welcoming environment.

The person in this role will fulfil the core duties of managing a residential property, overseeing maintenance, rent collection, lease agreements, marketing, and financial reporting. The role requires a proactive approach to address resident needs and resolve issues, ensuring resident satisfaction. Let's make sure people love where they live! It is our goal that our residents and prospective residents always receive the highest level of quality service.

Salary: $70k annually, a monthly phone stipend, and a competitive benefit package, including a 401(k) with an employer match of up to 5% after 6 months of employment

RESPONSIBILITIES OF THE POSITION:

Resident Relations and Communication

• Serve as the primary, approachable point of contact for all resident inquiries, concerns, and maintenance requests
• Actively listen to residents to understand their needs and perspectives - we're looking for someone who can provide genuine concern and clear communication
• Mediate and resolve disputes between residents calmly and fairly, demonstrating patience and professionalism
• Maintain an open-door policy that encourages residents to communicate openly about their experiences
• Proactively check in with residents during challenging times, offering assistance when possible

Operational Management

• Oversee all day-to-day property operations, including rent collection, lease administration, and resident move-ins and move-outs to ensure high economic occupancy
• Address property maintenance and repair requests with urgency and care, coordinating with our maintenance staff and vendors and providing timely updates to residents
• Enforce property rules and lease agreements with a firm but fair and empathetic approach

Financial and Legal Compliance

• Handle financial management, including budgeting, financial reporting, and rent collection. This includes utilizing compassionate strategies for handling delinquent accounts, such as offering payment plans or providing referrals to financial assistance when appropriate/possible
• Make sure all property operations, including eviction processes, are in full compliance with local, state, and federal laws, including Fair Housing laws
• Ensure prospective residents meet eligibility requirements as determined by HUD/KHC. This includes verifying income and assets prior to move in and re-certifying annually.HUD/KHC regulations dictate the processing, time frames involved, file maintenance, and payment of rental subsidies

Position Requirements

QUALIFICATIONS:

We're looking for someone:

• With customer service skills and experience. Have experience in property management? Great! But we will also consider those with experience in related customer service fields
• Who is empathetic in nature and helpful. We want our managers to be able toactively listen and understand others' perspectives, building trust and positive relationships with diverse individuals
• With excellentverbal and written communication skills. We want to communicate with our residents and prospective residents in a clear and professional manner
• Who is a problem solver. Critical thinking is important, along with the ability to proactively address complex resident issues effectively
• Who's resilient. Managing property requires the ability to remain patient and calm under pressure and handle difficult conversations with grace
• With excellent time management and organizational skills who can prioritize multiple tasks efficiently
• Who's technically savvy. We use Onesite as ourproperty management software along with the Microsoft Office Suite

This position is currently accepting applications.