Property Manager

Ithaca Neighborhood Housing Services, Inc.; City of Ithaca (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

Ithaca Neighborhood Housing Services, Inc. is seeking an Assistant Property Manager in Ithaca, NY. The successful candidate will work diligently with the Senior Property Manager and handle various responsibilities such as tenant relations, move-ins/outs, property upkeep, and administrative duties.

The ideal candidate will have excellent communication, problem-solving skills, and experience in property management with a commitment to supporting low-to-moderate-income residents.

Qualifications

• One or more years’ experience with property management preferred.
• Must be reliable and dependable.
• Travel between sites will occur occasionally.

Responsibilities

• Handle all property management for several sites including tenant relations.
• Oversee tenant application processing and background checks.
• Ensure that property is maintained in a clean, safe, and attractive manner.

Skills

Communication Skills

Problem-Solving Skills

Detail Oriented

Organizational Skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Affordable housing software (e.g. Yardi)

Job description

Established in 1976 as a partnership between residents, funders, and local government, Ithaca Neighborhood Housing Services (INHS) is a non-profit, community development corporation affiliated with NeighborWorks® America. INHS is dedicated to expanding the housing opportunities for low‑and moderate-income residents of Tompkins, Cayuga, Chemung, Cortland, Schuyler, Seneca, and Tioga counties. It seeks to foster communities that embrace diversity, equity and sustainability in ways that produce lasting outcomes.

Job Description

The Assistant Property Manager is responsible for working with the Senior Property Manager regarding handling all property management for several sites including tenant relations, tenant move ins/outs, income certification, collecting rents and security deposits, collections, overseeing property upkeep, and other administrative duties. The Assistant Property Manager will work in Ithaca, NY on a team with several other staff members.

Salary range: $36,000-$40,000

Duties & Responsibilities

Property Management

• Oversees and maintains an accurate wait list for apartments in accordance with governing regulations;
• Oversee tenant application processing and background checks;
• Make final selection of appropriate tenant for residential units;
• Lease properties according to agency policies, funder requirements, and applicable laws;
• Oversee preparation, review and sign leases and all related rental forms with tenants for move-ins and lease renewals;
• Conduct unit inspection with tenant to determine condition prior to moving in as requested;
• Resolve resident problems, conflicts, and lease violations - documents these activities;
• Perform rent collections; implement follow through with delinquent account procedures, including evictions;
• Work with Sec. 8 programs, Social Services and other service agencies as needed;
• Ensure that property is maintained in a clean, safe, and attractive manner;
• Oversee processing of tenant deposit refunds;
• Oversee rental collection and delinquencies process;
• Assist with handling eviction proceedings including court actions and interactions with attorneys and insurance liability claims as requested;
• Review unit transfer applications to determine eligibility and process as applicable;
• Perform Property Showings.

General Management/Finance

• Work with Senior Property Manager to ensure effective and efficient management of assigned portfolios;
• Cultivate and establish good working relationships with outside vendors and service providers;
• Coordinate with other agencies to develop alternate housing sources for low-income and special needs households;
• Provide information and referrals to community members and housing agencies regarding available housing services;
• Enter Subsidy Payments and follow up regarding discrepancies under direction of Senior Property Manager for all assigned properties.

Rental Applications

• Contact applicants regarding waiting list placement and available vacancies;
• Perform check of applications;
• Prepare initial eligibility determination, notify disqualified applicants;
• Maintains an accurate wait list for apartments in accordance with governing regulations;
• Oversee tenant application process.

General Administration

• Provide information to applicants regarding the rental program;
• Prepare reports re applicants and residents as requested;
• Keep Senior Property Manager apprised of all applicant and resident issues;
• Complete all move-out paperwork;
• Complete Shelter Verifications and Landlord References for new residents;
• Entering subsidy voucher changes for all assigned properties;
• Assist with Special Projects as needed.

Maintenance Management

• Work with Facilities Coordinators to ensure the maintaining of properties;
• Ensure completion of maintenance requests and repairs; handle complex or unusual tenant complaints regarding maintenance/repairs;
• Coordinate and monitor apartment make-ready procedures;
• Participate in Unit Inspections as needed for move-ins, move-outs, transfers, etc., as requested.

INHS Property Management Team

• Serve as a member of Property Management team;

SUPERVISORY

Reports to: Senior Property Manager

Supervises: No one

Qualifications

High school diploma (or equivalent) and one or more years’ experience with property management preferred.

Good communication and problem-solving skills. Detail oriented and organized. Strong communication skills. Creativity and initiative to work both independently as well as within a team while able to perform in a busy, changing, multi-tasking work environment. Must be reliable and dependable.

Intermediate proficiency in Windows-based MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.

Preferred: Proficiency in affordable housing software such as Yardi or Boston Post. Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS) certification or similar.

TRAVEL

Travel between the sites will occur occasionally. A valid driver’s license and access to transportation is required.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment. INHS is a Tompkins County Living Wage Certified Employer.