Property Manager

Diamond National Realty; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Diamond National Realty in Atlanta is seeking a detail-oriented Property Manager to oversee daily operations for assigned properties, ensuring strong on-site execution and high resident satisfaction. You will partner with the Portfolio Manager and corporate teams to maintain compliance, optimize financial performance, and protect long-term asset value.

Successful candidates will coordinate leasing, maintenance, and resident relations to deliver a proactive, service-focused experience for

Responsibilities

• Oversee all day-to-day property operations in alignment with company policies and procedures.
• Manage the on-site office, ensuring efficient workflow, proper documentation, and timely resident support.
• Coordinate, track, and follow up on maintenance work orders to ensure prompt and quality resolutions.
• Maintain curb appeal, building cleanliness, safety standards, and overall property condition.
• Ensure timely unit turns, inspection readiness, and adherence to operational timelines.
• Serve as the primary point of contact for all resident inquiries, concerns, and service requests.
• Deliver a strong customer experience through responsive communication and problem resolution.
• Support resident retention through proactive engagement, education, and service excellence.
• Provide notices, updates, and community information in a professional and timely manner.
• Assist with or coordinate resident-focused events or initiatives when applicable.
• Manage the full leasing cycle including showings, application processing, eligibility verification, and lease execution.
• Maintain accurate and complete leasing files that meet company and regulatory standards.
• Implement marketing and outreach efforts to increase qualified traffic and drive occupancy.
• Monitor renewal schedules, coordinate lease extensions, and minimize unit vacancy periods.
• Support the preparation of units for move-ins and ensure readiness for new residents.
• Oversee rent collection, post payments, and follow up on outstanding balances and delinquencies.
• Maintain accurate resident ledgers, deposit logs, and financial documentation.
• Track operating expenses and support adherence to the property’s annual budget.
• Identify opportunities to improve revenue performance and reduce controllable expenses.
• Support financial reporting and assist the Portfolio Manager with monthly or quarterly reviews.
• Ensure compliance with federal, state, and local housing regulations, as well as company policies.
• Keep complete, organized, and audit-ready records including leases, resident files, inspections, and financial documents.
• Conduct regular unit and property inspections to identify areas of risk or needed repairs.
• Support compliance audits, file reviews, and required reporting activities.
• Respond to emergencies, incidents, and safety concerns while following crisis-management protocols.
• Collaborate closely with on-site maintenance teams to ensure efficient property operations.
• Coordinate vendor services, verify completion of work, and ensure adherence to quality expectations.
• Assist with onboarding, training, or procedural alignment for on-site staff when needed.
• Promote teamwork, communication, and consistent performance across site functions.

Job description

Diamond National Realty and Crystal Property Services is hiring a detail-oriented and proactive Property Manager to oversee the daily operations of an assigned property or group of properties. This role ensures strong on-site execution, maintains high operational and financial performance, and delivers a consistent, high-quality resident experience. The Property Manager will partner with the Portfolio Manager and corporate teams to align day-to-day operations with company standards, regulatory compliance, and long-term asset value. The Property Manager will work closely with the Portfolio Manager and corporate teams to uphold company standards, ensure compliance, and protect the long-term value of the property.

Key Responsibilities

Operations & Property Administration

• Oversee all day-to-day property operations in alignment with company policies and procedures.
• Manage the on-site office, ensuring efficient workflow, proper documentation, and timely resident support.
• Coordinate, track, and follow up on maintenance work orders to ensure prompt and quality resolutions.
• Maintain curb appeal, building cleanliness, safety standards, and overall property condition.
• Ensure timely unit turns, inspection readiness, and adherence to operational timelines.

Resident Relations & Experience

• Serve as the primary point of contact for all resident inquiries, concerns, and service requests.
• Deliver a strong customer experience through responsive communication and problem resolution.
• Support resident retention through proactive engagement, education, and service excellence.
• Provide notices, updates, and community information in a professional and timely manner.
• Assist with or coordinate resident-focused events or initiatives when applicable.

Leasing, Marketing & Occupancy

• Manage the full leasing cycle including showings, application processing, eligibility verification, and lease execution.
• Maintain accurate and complete leasing files that meet company and regulatory standards.
• Implement marketing and outreach efforts to increase qualified traffic and drive occupancy.
• Monitor renewal schedules, coordinate lease extensions, and minimize unit vacancy periods.
• Support the preparation of units for move-ins and ensure readiness for new residents.

Financial Management & Collections

• Oversee rent collection, post payments, and follow up on outstanding balances and delinquencies.
• Maintain accurate resident ledgers, deposit logs, and financial documentation.
• Track operating expenses and support adherence to the property’s annual budget.
• Identify opportunities to improve revenue performance and reduce controllable expenses.
• Support financial reporting and assist the Portfolio Manager with monthly or quarterly reviews.
• Ensure compliance with federal, state, and local housing regulations, as well as company policies.
• Keep complete, organized, and audit-ready records including leases, resident files, inspections, and financial documents.
• Conduct regular unit and property inspections to identify areas of risk or needed repairs.
• Support compliance audits, file reviews, and required reporting activities.
• Respond to emergencies, incidents, and safety concerns while following crisis-management protocols.
• Collaborate closely with on-site maintenance teams to ensure efficient property operations.
• Coordinate vendor services, verify completion of work, and ensure adherence to quality expectations.
• Assist with onboarding, training, or procedural alignment for on-site staff when needed.
• Promote teamwork, communication, and consistent performance across site functions.