Property Management Market Operations Manager

CBRE; Boston (MA); On-site; USD 120,000 - 140,000; Full time

Job summary

As a Property Management Market Operations Manager at a leading commercial real estate company, you will supervise a team, coordinate services, and support financial activities. This role requires strong leadership skills, detailed knowledge of property management, and the ability to enhance service quality. A Bachelor’s degree and significant experience in management are preferred for this mid-senior level position in a collaborative work culture.

Benefits

401k

Dental insurance

Health insurance

Life insurance

Vision insurance

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing and performance evaluation preferred.
• In-depth knowledge of Microsoft Office products.

Responsibilities

• Manage a team and oversee daily activities, ensuring consistent service delivery.
• Assist in budget preparation and evaluate income and expense trends.
• Act as a liaison between different teams and improve profitability.

Skills

Leadership

Customer Service

Attention to Detail

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Property Management Market Operations Manager

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Property Management Market Operations Manager

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Join to apply for the Property Management Market Operations Manager role at CBRE

Boston - Massachusetts - United States of America

About The Role


As a CBRE Property Management Market Operations Manager, you will manage a team responsible for providing services for a variety of departmental and financial activities.

This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Act as a liaison between the field management staff, client accounting services, and the Property Management team to ensure consistent, high-quality service delivery.
• Assist with the preparation of budgets, monthly reports, and financial projects as needed. Oversee the monthly forecasting process.
• Evaluate income and expense trends to find opportunities to improve profitability.
• Manage processes and procedures to support the contract execution process. Ensure the service and support provided by the team is consistent.
• Review and monitor business metrics data reports. Manage the database of management and leasing contract information.
• Point of contact to provide customer service support to internal and external clients for inquiries, and questions.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own subject area and how own field integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.
  
  

What You'll Need


To perform this job optimally, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job team and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Curiosity and attention to detail.
  
  

Why CBRE


When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring


At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers


Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Pay Disclaimer


CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the PM Market Operations Manager is $120,000 annually and the maximum salary is $140,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

Service line: Advisory Segment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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