Property Management Assistant: Leasing & Resident Experience

Legend Management Group; Laurel (MD); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Great compensation package and bonus

100% employer-paid health insurance

Dental & Vision Insurance

Paid time off

Company matched 401K

Apartment rent discount

Tuition assistance

Job summary

Legend Management Group is seeking an Assistant Property Manager to support community operations at our Laurel, MD apartment community. You will handle resident communications, rent collection, leasing, and coordinate with the service team to maximize occupancy and performance.

This role reports to the Property Manager and requires a bachelor’s degree (or equivalent), 2+ years in multi-family property management, and knowledge of applicable laws; familiarity with RealPage, OneSite, YieldStar is

Qualifications

• Bachelor’s degree (preferred) or equivalent experience
• Customer service or sales/marketing, supervisory experience and/or 2+ years of multi-family property management
• Knowledge of applicable laws
• Proficiency in RealPage, OneSite, YieldStar (preferred)

Responsibilities

• Crete exceptional experiences by responding promptly to inquiries and creating personalized follow-up by email, phone, text, or video to enhance the customer experience.
• Establish a positive relationship with both internal and external customers.
• Encourage and help develop and/or oversee team members.
• Collect rents, deal with late payments, monitor/reduce delinquency.
• Assist with financial performance by looking for ways to maximize revenues and reduce expenses.
• Manage the leasing process from the first point of contact to move in.
• Attract new residents through advertising, recording video tours of all vacant units, conducting lease tours in person or virtually, and encouraging referrals.
• Oversee and manage all leads in the lead management system and follow up using Legend's best practices.
• Use market and competitor knowledge to lead leasing meetings.
• Prepare all sales administrative reports.
• Monitor service requests and communicate with service team and residents to assure concerns are resolved adequately.
• Coordinate and participate in resident retention program and renewal process.
• Actively engage in corporate outreach with existing corporate preferred employers. Identify and develop new relationships and opportunities through in-person visits and frequent communication touch-points. Actively conduct outreach to local businesses.
• Together with Property Managers and leasing team, organize, and conduct resident events.
• Consistently post engaging content to social media accounts.
• Create engaging resident communication such as flyers, newsletters, and videos.
• Adopt and practice new leasing innovations as they are introduced by Legend.
• Demonstrate behaviors that cultivate a positive work culture.
• Commit to professional development, stay up-to-date with industry trends and changes, and attend training.

Skills

Customer service

Sales/marketing

Supervisory experience

Relationship building

Education

Bachelor’s degree (preferred) or equivalent

Tools

RealPage

OneSite

YieldStar

Job description

Legend Management Group is seeking an Assistant Property Manager to support community operations at our Laurel, MD apartment community. You will handle resident communications, rent collection, leasing, and coordinate with the service team to maximize occupancy and performance.

This role reports to the Property Manager and requires a bachelor’s degree (or equivalent), 2+ years in multi-family property management, and knowledge of applicable laws; familiarity with RealPage, OneSite, YieldStar is