Property Management Assistant

Phillips Edison & Company; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Phillips Edison & Company is seeking a personable Property Management Assistant to support Property Managers and enhance neighbor (tenant) experiences at our Cincinnati headquarters. This on-site role requires a proactive, organized professional who thrives in a service-oriented environment.

You will handle day-to-day operations, coordinate with tenants and vendors, manage records, run reports in Nexus/MRI, schedule work orders, and assist with routine communications to keep properties operating

Qualifications

• 1-3 years of administrative assistant experience in a professional setting preferred.
• Excellent computer and technical skills including a high level of competency in the Microsoft Office suite of products (Word, Excel, PowerPoint) and Adobe Acrobat.
• Exceptional written and verbal communication skills with the ability to interface professionally with associates at all levels of an organization, both internally and externally.
• Strong organizational skills with a proven track record of problem-solving skills in a professional environment.
• Positive attitude and ability to maintain a high degree of professionalism and discretion dealing with confidential information.
• Must be a self-starter with the ability to adapt to change, set own priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and as a team.
• Limited travel may be required.

Responsibilities

• Assist Property Manager with day-to-day operations at the center and communicate with vendors and tenants as needed
• Maintain and update tenant and vendor contact information
• Assist Property Managers with prompt follow up on open property items
• Work inside PECO systems (Nexus/MRI) to research invoices and run financial reports monthly for managers
• Upload monthly reports to the proper locations
• Communicate daily with Tenants and assist in resolving any ongoing issues while maintaining professionalism and enhancing their customer experience
• Research Tenant inquiries & work with the property manager on an appropriate plan for follow-up
• Track & maintain inspections relating to property systems
• Schedule work orders as requested by the Property Manager
• Process Open/close notices for Tenants
• Create Service contracts.
• Assist in collection of pertinent documents from both Tenants and vendors
• Prepare outgoing mail/email. Route incoming mail and courier packages.
• Provide utility information to Tenants as needed and complete On/Off Utility Request

Skills

Administrative support

Communication skills

Organization

Self-motivation

Teamwork

Professionalism

Discretion

Problem-solving

Tools

MS Office

Adobe Acrobat

Job description

Are you passionate about assisting remote associates to enhance neighbors (tenants) experiences at the shopping center? Are you known for being a go-getter rather than waiting on tasks being assigned to you? If you love having dynamic work that changes daily this is the job for you!
The Property Management Assistant is a dynamic role centered around providing exceptional support to Property Managers and enhancing the customer experience for neighbors. This position requires a personable and professional individual who thrives in a service-oriented environment and is able to handle a variety of tasks. The ideal candidate will be organized, proactive, and dedicated to ensuring smooth operations within the property management team.
This position is located on-site at the Phillips Edison & Company corporate headquarters in the greater Cincinnati area.

Essential Duties And Responsibilities

• Assist Property Manager with day-to-day operations at the center and communicate with vendors and tenants as needed
• Maintain and update tenant and vendor contact information
• Assist Property Managers with prompt follow up on any open property items
• Work inside PECO systems (Nexus/MRI) to research invoices and run financial reports monthly for managers
• Upload monthly reports to the proper locations
• Communicate daily with Tenants and assist in resolving any ongoing issues while maintaining professionalism and enhancing their customer experience
• Research Tenant inquiries & work with the property manager on an appropriate plan for follow-up
• Track & maintain inspections relating to property systems
• Schedule work orders as requested by the Property Manager
• Process Open/close notices for Tenants
• Create Service contracts.
• Assist in collection of pertinent documents from both Tenants and vendors
• Prepare outgoing mail/email. Route incoming mail and courier packages.
• Provide utility information to Tenants as needed and complete On/Off Utility Request

Education / Experience Requirements

• 1-3 years of administrative assistant experience in a professional setting preferred. Experience supporting a virtual team a plus.
• Excellent computer and technical skills including a high level of competency in the Microsoft Office suite of products (Word, Excel, PowerPoint) and Adobe Acrobat.
• Exceptional written and verbal communication skills with the ability to interface professionally with associates at all levels of an organization, both internally and externally.
• Strong organizational skills with a proven track record of problem-solving skills in a professional environment.
• Positive attitude and ability to maintain a high degree of professionalism and discretion dealing with confidential information.
• Must be a self-starter with the ability to adapt to change, set own priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and as a team.
• Limited travel may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.