Property Management Admin & Client Services Specialist

Resource Property Management, Inc.; Largo (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Resource Property Management, Inc. seeks an organized administrative assistant to support board members and owners/residents, ensuring courteous, timely service and efficient operations across RPM systems.

Responsibilities include handling calls and emails within 24 hours, processing documents in Vantaca and Homewise, and coordinating reports and packets for board meetings with accuracy and promptness.

Qualifications

• Excellent customer service to board members, owners/residents.
• Ability to manage multiple tasks and deadlines.
• Proficient in handling inquiries and routing to appropriate RPM teams.

Responsibilities

• Provide excellent customer service to board members, owners/residents courteously, timely and efficiently.
• Return all calls and emails within 24 hours.
• Resolve problems within the bounds of your authority to ensure customer satisfaction or function as “gatekeeper” and route call to appropriate party at RPM.
• Report emergencies to Association Manager or RPM Executive Team Member immediately.
• Check phone messages and promptly return calls.
• Utilize Vantaca for management of the community.
• Upload documents to Vantaca and Homewise in a timely manner.
• Process sales and lease applications, etc.
• Track annual report filings, elevator certs, pool permits, etc.
• Special projects or other duties that may arise from time to time.

Skills

Communication Skills

Business Acumen

Customer/Client focus

Decision Making Skills

Results Driven Management

Conflict Resolution

Job description

Resource Property Management, Inc. seeks an organized administrative assistant to support board members and owners/residents, ensuring courteous, timely service and efficient operations across RPM systems.

Responsibilities include handling calls and emails within 24 hours, processing documents in Vantaca and Homewise, and coordinating reports and packets for board meetings with accuracy and promptness.