Property Maintenance & Operations Lead

Birchstone Residential; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Birchstone Residential is seeking an Assistant Service Manager to oversee day-to-day maintenance at our Dallas community. You will execute regular and preventative maintenance, supervise service technicians, conduct unit inspections, and ensure timely completion of work orders.

The role supports capital improvements, coordinates with vendors, maintains safety standards, and ensures units are ready before resident move-in.

Qualifications

• High School Diploma or Equivalent.
• Two or more years work experience in maintenance, with at least one year supervising service teams.
• Experience in multi-family property maintenance preferred.
• In-depth knowledge of drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change required.
• Experience in capital improvement projects and remodeling preferred.

Responsibilities

• Execute and participate in Birchstone's overall regular and preventative maintenance programs, standards, and initiatives.
• Assist the Service Manager in the physical operations and maintenance work to ensure code compliance, gain efficiencies and reduce costs.
• Conduct frequent and regular inspections of the property and individual units for adherence to company maintenance and safety standards; document and prioritize action plans based upon inspection findings.
• Ensure community is prepared for 3rd party inspections and attend such inspections.
• Receive, manage, schedule, and complete service requests and make readies; meet daily with the Service Manager to ensure timely completion of service requests assigned to Service Technicians and Porters.
• Organize, manage, and file appropriate reports and other important documents as required, and in a timely manner.
• Manage and complete make-ready checklists; ensure adherence to apartment turns within budget and 5 business day make ready time frame.
• Complete all required repairs and improvements to apartments prior to resident move-in.
• Complete service requests timely while supporting cost-cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Assist in maintaining the grounds, common areas, and amenities.
• Change locks as needed and ensure gates are in proper working order.
• Promote safety and maintain an up to date Safety Data Sheet manual at all times.
• Maintain inventory of tools, equipment, and supplies;
• Assist with the implementation and monitoring of corporate and area/region-specific initiatives.
• Assist in obtaining contract specs and bids, managing bid processes, etc.; directly supervise all in-house and vendor maintenance work and accompany outside vendors on service request calls for occupied apartments when necessary.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Attend regular meetings with Service Manager, Service Technicians, and Porter(s), and act as a resource to community team members for maintenance related matters.
• Other Duties assigned.

Skills

Supervising service teams

Maintenance scheduling

Budget cost control

Safety compliance

Troubleshooting

Time management

Communication skills

Bilingual English/Spanish

Education

High School Diploma or Equivalent

Experience in multi-family maintenance (2+ years)

Tools

Entrata

Microsoft Office

Job description

Birchstone Residential is seeking an Assistant Service Manager to oversee day-to-day maintenance at our Dallas community. You will execute regular and preventative maintenance, supervise service technicians, conduct unit inspections, and ensure timely completion of work orders.

The role supports capital improvements, coordinates with vendors, maintains safety standards, and ensures units are ready before resident move-in.