Property Host | Full Time

Mint House; Saint Petersburg (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative hospitality company is seeking a Property Host to enhance guest experiences in a modern, tech-enabled environment. This role involves welcoming guests, managing check-ins, and ensuring their comfort during their stay. As part of a dynamic team, you will foster a guest-centric culture, address guest needs in real-time, and maintain the quality of guest areas. Ideal candidates will have a passion for hospitality, strong communication skills, and the ability to adapt in a fast-paced setting. Join a forward-thinking team dedicated to redefining the hotel experience for modern travelers.

Qualifications

• Minimum 2 years in hospitality with strong guest service skills.
• Ability to work flexible hours and multitask effectively.

Responsibilities

• Welcome guests, manage check-ins, and assist with luggage.
• Respond to guest requests and ensure a delightful experience.

Skills

Guest Service

Communication

Multitasking

Problem Solving

Attention to Detail

Empathy

Education

2+ years in client-facing hospitality

Tools

Mobile Applications

Business Systems

Job description

Mint House offers tailored residential hospitality; Apartment-style hotel, combing the comforts of home with the convenience of a hotel.

Designed for today’s modern traveler, our apartment-style, tech-enabled spaces are committed to bleisure travelers. Each Mint House property is thoughtfully crafted to reflect a modern aesthetic and sustainable practices, capturing unique charm of each city. Located in vibrant major downtown hubs including New York, Miami, Nashville, Philadelphia, and Dallas, Mint House offers all the essentials for routine living on the road.

Founded in 2017, Mint House has raised approximately $85M from leading venture capital firms including Mohari Hospitality and Revolution Ventures. Discover more about our innovative approach to hospitality at minthouse.com and follow @staymint on Instagram.

THE ROLE

Mint House is seeking a highly motivated and energetic Property Host to join our ground team. As a Property Host, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, managing the check-in process, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

AT MINT HOUSE YOU WILL

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests.
• Be a welcoming face of Mint House, greeting guests upon arrival, managing the check-in process, assisting with luggage, and sharing insights about local attractions to ensure our guests have an enjoyable and memorable stay.
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay.
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment.
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort.
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively.
• Drive and operate vehicles; park and retrieve guests' vehicles safely and promptly from our valet parking location.

WE ARE LOOKING FOR

• A minimum of 2 years of experience working in client facing hospitality demonstrating your ability to provide exceptional guest service, strong communication, and empathy.
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends.
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience.
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction.
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment.
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team.
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns.
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences.
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.
• This role requires a valid driver's license, clean driving record and comfortability driving manual and automatic vehicles.

Hourly Rate: $17.00 USD

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

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Are you available to work morning and evenings shifts? Morning Shift: 7am - 3:30pm Evening Shift: 3pm - 11:30pm * Select...

All Full-Time Associates are expected to work 8.5 hour shifts and on-call when necessary.

Are you willing and able to drive manual and automatic vehicles? * Select...

We will have valet for our guests at the St. Petersburg property.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mint House’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.