Property General Adjuster

W. R. Berkley; Dallas, Northern (TX, KY); Hybrid; USD 72,000 - 100,000; Full time

Benefits offered by this job

Comprehensive wellness benefits

Employer funded HSA

Profit sharing

401(k) plan

Paid parental leave

Employee stock purchase plan

Tuition assistance

Professional continuing education

Job summary

Berkley One, part of the W.R. Berkley family, seeks a General Adjuster to handle complex personal lines property claims for high-net-worth clients. This role requires traveling within Texas and residing in the Dallas–Fort Worth area to support on-site investigations and timely resolutions.

You will assess coverage, coordinate with vendors, and communicate settlements with clients and agents, while upholding Berkley One’s standards of service and integrity.

Qualifications

• 5+ years of property claims handling experience, preferably with high-net-worth clients.
• Strong knowledge of construction and estimating concepts.
• Proactive in managing vendors and coordinating CAT duty when needed.
• Excellent communication and customer service orientation.
• Must have a valid driver's license.

Responsibilities

• Manage first-party property claims through coverage analysis, on-site investigation, reserving and resolution.
• Identify coverage issues and complete investigations to determine cause and exposure.
• Write fair and accurate estimates in our claims software.
• Negotiate settlements within authority limits and communicate decisions clearly.
• Maintain diaries and document activities per procedures; manage file inventory for timely resolutions.
• Deliver exceptional service to insureds, agents, and stakeholders.

Skills

Property claims experience

High-net-worth claims

Empathy and customer service

Communication skills

Driver's license

Tools

Symbility

Job description

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the W.R. Berkley brand.

Why Join Us?At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance—where protection meets possibility.

The Company is an equal employment opportunity employer. #LI-AV1 #LI-REMOTE

Responsibilities

Handling complex personal lines property claims for high-net-worth clients.

As a General Adjuster (Property Field Adjuster), you will be responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. We'll trust you to handle all manner and size of personal lines property claims - most often for high net worth customers.

This role will require a colleague to travel to cover a territory within Texas therefore this person will need to reside in the Dallas Fort Worth area.

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Qualifications

What you need to have:

• 5+ years experience handling property insurance claims with an emphasis in working with High Net Worth customers preferred and experience with automated claims systems
• Broad knowledge of construction, estimating and estimating systems, Symbility preferred
• Pro-active, you will manage preferred vendors in order to drive continuous quality improvement
• Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims; you will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Valid drivers license

What makes you stand out:

• Experience working with High Net Worth customers
• Symbility systems experience
• Excellent oral and written communication skills
• Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks
• You have a strong sense of accountability, fun and adventure
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role