Field Property Claims Adjuster

Berkley One (a Berkley Company); New Jersey; On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation package

Paid time off

Health benefits

401(k) and profit-sharing

Tuition assistance and continuing ed

Job summary

Berkley One is seeking a Field Property General Adjuster to handle personal lines property claims, including high net worth exposure, with on-site travel across the Northeast. You will assess coverage, investigate claims, and deliver timely resolutions while maintaining superior service for insureds and agents.

The role requires a valid driver's license, strong negotiation skills, and the ability to work with cross-functional teams.

Qualifications

• 5+ years of property claims experience, with emphasis on High Net Worth clients.
• Broad knowledge of construction and estimating; Symbility preferred.
• Proactive vendor management to improve quality.
• Collaborative with lead adjusters and managers; CAT duty when needed.
• Excellent empathy and advocacy for Berkley One customers.
• Valid driver's license.

Responsibilities

• Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro‑actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Skills

Empathy

Communication

Negotiation

Collaboration

Accountability

Customer service

Tools

Symbility

Job description

Company Details

Company Details
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world‑class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

The company is an equal opportunity employer.

Responsibilities

As a Field Property General Adjuster, you will be responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. We'll trust you to handle all manner and size of personal lines property claims - most often for high net worth customers.

This role will require a colleague to travel to cover a territory within the Northeast region therefore this person will need to reside in NJ, NY, CT or RI state.

What You Can Expect

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll Count On You To

• Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro‑actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Qualifications

What you need to have:

• 5+ years experience handling property insurance claims with an emphasis in working with High Net Worth customers preferred and experience with automated claims systems
• Broad knowledge of construction, estimating and estimating systems, Symbility preferred
• Pro‑active, you will manage preferred vendors in order to drive continuous quality improvement
• Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims; you will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re‑inspections and quality reviews
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro‑active advocate for Berkley One customers and are passionate about their brand experience
• Valid drivers license

What Makes You Stand Out

• Residency in or near Long Island, Northern NJ, NYC, Westchester County, Fairfield County, Litchfield County or CT is strongly preferred and will support territory success
• Experience working with High Net Worth customers
• Symbility systems exoerience
• Excellent oral and written communication skills
• Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks
• You have a strong sense of accountability, fun and adventure
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements

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Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees including:

• Base Salary Range: $130,000 - $145,000
• Eligible to participate in annual discretionary bonus
• Benefits include: Company Fleet Vehicle, Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit‑sharing plans

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role