General Adjuster

W. R. Berkley Corporation; New York, Northern (NY, KY); Hybrid; USD 100,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Wellness program

Paid time off

401(k)

Profit sharing

Job summary

Berkley One, part of W.R. Berkley, is seeking a General Adjuster (Field Adjuster) to handle complex personal lines property claims for high-net-worth clients across the Northeast. The role requires on-site investigations, coverage analysis, and timely resolutions while maintaining exceptional customer service.

Local residence in NY/NJ/CT/RI preferred for territory coverage. Ideal candidates have 5+ years in property claims handling, experience with high-net-worth clients, and familiarity with

Qualifications

• 5+ years experience handling property claims with emphasis on High Net Worth clients
• Experience with automated claims systems preferred
• Strong communication and collaboration with cross-functional teams

Responsibilities

• Handle complex personal lines property claims for high-net-worth clients
• Conduct on-site investigations, coverage analysis, reserving, and timely resolution
• Identify coverage issues and develop detailed action plans
• Write fair estimates and negotiate settlements within authority
• Maintain diary and document claim file activities per procedures
• Provide exceptional customer service to insureds and agents

Skills

High net worth expertise

Property claims handling

Negotiation skills

Customer empathy

Tools

Symbility

Job description

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the W.R. Berkley brand.

Why Join Us?At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance—where protection meets possibility.

The Company is an equal employment opportunity employer. #LI-AV1 #LI-HYBRID

Responsibilities

Handling complex personal lines property claims for high-net-worth clients.

As a General Adjuster (Field Adjuster), you will be responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. We'll trust you to handle all manner and size of personal lines property claims - most often for high net worth customers.

This role will require a colleague to travel to cover a territory within the Northeast region therefore this person will need to reside in NJ, NY, CT or RI state.

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence.
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Qualifications

What you need to have:

• 5+ years experience handling property insurance claims with an emphasis in working with High Net Worth customers preferred and experience with automated claims systems
• Broad knowledge of construction, estimating and estimating systems, Symbility preferred
• Pro-active, you will manage preferred vendors in order to drive continuous quality improvement
• Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims; you will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Valid drivers license

What makes you stand out:

• Residency in or near Long Island, Northern NJ, NYC, Westchester County, Fairfield County, Litchfield County or CT is strongly preferred and will support territory success
• Experience working with High Net Worth customers
• Symbility systems experience
• Excellent oral and written communication skills
• Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks
• You have a strong sense of accountability, fun and adventure
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements

2026_B1_Property_General_Adjuster_JD_NY

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: Base Salary Range: $100,000 - $180,000 Eligible to participate in annual discretionary bonus. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

Sponsorship Details

Sponsorship not Offered for this Role