Property Emergency Mitigation Services Adjustor

Hartford Fire Ins. Co; Hartford (CT); Hybrid; USD 64,000 - 97,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Hartford is seeking a Property Claims Adjuster III to handle emergency mitigation and mold damages, ensuring alignment with company policies and regulatory requirements.

The role offers a hybrid schedule with office days across multiple locations—Hartford, CT among them. Applicants should have Xactimate experience and an active State Adjuster License, with 1+ year property claims experience.

Qualifications

• 1 year property claim handling experience; 3 years preferred with WRT, ASD, AMRT certifications preferred.
• Proficient in preparing/evaluating structural damage estimates in Xactimate for moderate losses.
• Strong critical thinking, problem-solving, and conflict-resolution skills.
• Ability to negotiate for resolution and coach peers when needed.
• Effective time management and ability to work independently.

Responsibilities

• Manage claim files including emergency mitigation and mold damages in accordance with policies and regulatory requirements.
• Provide exceptional customer service and build trust with customers while explaining technical information clearly.
• Demonstrate knowledge of terminology and use data to make sound decisions; communicate clearly in writing and orally.
• Foster teamwork and maintain integrity and professionalism with internal and external stakeholders.

Skills

Xactimate experience

Communication

Negotiation

Independent work

Customer service

Education

State Adjuster License

Tools

Xactimate

Job description

Property Claims Adjuster III - CL09EN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customer needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.

Work Arrangement

This role will have a Hybrid work schedule, with the expectation of working in an office (Lake Mary, FL, Naperville, IL, Hartford, CT, San Antonio, TX or Scottsdale, AZ) 3 days a week (Tuesday through Thursday).

Responsibilities

• Manage Claim Files: Handle assigned emergency mitigation and mold damages in a manner consistent with corporate claim policies and procedures, and statutory, regulatory and ethics requirements and business unit goals.
• Provide Exceptional Customer Service: Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers. Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations. Treat all customers with respect and careful attention. Clearly explain technical information that is helpful to customers. Negotiate skillfully in challenging situations with internal and external groups. Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford's reputation in the marketplace.
• Utilize Business Acumen and Technical Expertise: Demonstrate knowledge of all relevant terminology to ensure accurate management of the claim. Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment. Ability to communicate orally and in writing in a clear, succinct manner. Ability to utilize computer technology to efficiently perform job functions.
• Foster Teamwork and Inclusion: Support and help create a team environment where individual differences are valued. Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others. Build appropriate rapport and constructive and effective relationships with people inside and outside the organization. Represent The Hartford as a credible, trustworthy, flexible and dependable resource. Consistently act with the highest level of integrity and adhere to general principles of business ethics.

Key Qualifications

• Minimum of 1 year property claim handling experience, including Xactimate estimating experience; 3 years preferred WRT, ASD, and AMRT certification preferred Demonstrated high level of performance in current or past roles Xactimate Certification is a plus
• Proficient in preparing and evaluating structural damage estimates in Xactimate on moderate complexity personal property losses.
• Critical thinking and problem-solving skills inclusive of investigation, decision making and conflict resolution, with attention to detail.
• Ability to negotiate for resolution.
• Ability to coach and mentor peers.
• Effective time-management skills and the ability to work independently.
• Ability to create and maintain loyal customers through your actions.
• Ability to demonstrate active listening skills and exhibit empathy during difficult situations.
• Ability to communicate clearly and accurately – both verbally and in writing.
• Ability to adapt to change and to learn and utilize multiple systems to manage claims.
• Computer literacy and strong keyboard skills.

Licensing Requirements

• You must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your department.
• You will be required to successfully pass the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is: $64,480 - $96,720

Equal Opportunity Employer

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.