Property Contents Claims Specialist: Resolve & Restore

Liberty Mutual Insurance; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Liberty Mutual Insurance in Cincinnati is seeking a Property Contents Claims professional to manage, investigate and resolve assigned contents claims under limited supervision, compiling inventories and providing quality customer service to policyholders.

You will perform on-site inspections, coordinate vendor services and collaborate with large loss adjusters to ensure accurate pricing and timely settlements.

Qualifications

• Strong written and oral communications skills are required.
• Good interpersonal, analytical and negotiation skills are required.
• Customer service experience is preferred.
• Knowledge of coverages provided within various homeowner policies.
• Experience with interior design, electronics, appliances, antique-collectibles, clothing and furniture retail is preferred.

Responsibilities

• Manages, investigates and resolves assigned Property Contents claims under limited supervision.
• Compiles and values inventory of damaged/lost contents associated with property claims.
• Provides policyholders with quality customer service.
• May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
• Responsible for claims handling personal property losses to include large loss.
• Works with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and detailed pricing capture (50% minimum on-site).
• Develops expert lists/websites for product categories and uses vendor pricing/validation resources.
• Provides insured with policy information including coverage, limitations, replacement or ACV options.
• Coordinates vendor services such as contractors, emergency repair, cleaning services and other replacements.
• May assist on files handled by Claims Reps with in-person inspections/contact.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty.

Skills

Written & spoken communication

Interpersonal skills

Customer service

Homeowners coverages

Product knowledge (contents)

Education

Bachelor’s degree or equivalent

Job description

Liberty Mutual Insurance in Cincinnati is seeking a Property Contents Claims professional to manage, investigate and resolve assigned contents claims under limited supervision, compiling inventories and providing quality customer service to policyholders.

You will perform on-site inspections, coordinate vendor services and collaborate with large loss adjusters to ensure accurate pricing and timely settlements.