Property Claims Repair Specialist

Homee, Inc.; Tampa (FL); Presencial; USD 60.000 - 82.000; Jornada completa

Descripción de la vacante

HOMEE, Inc. in Tampa, FL seeks a Property Claims Repair Specialist to oversee the repairs lifecycle, coordinate with contractors and carriers, and ensure customer expectations are met.

This role requires strong communication, detailed claim documentation, and the ability to manage invoices and escalations. The ideal candidate has 3+ years in property claims, knowledge of repair processes, and experience with Verisk/CoreLogic tools, plus preferred certifications such as IICRC, HAAG or CPCU.

Formación

• 3+ years of property claim handling experience.
• Strong knowledge of property claims repair processes.
• Experience in property repairs estimate writing and review.
• Excellent communication skills with customers, contractors, and internal teams.
• Proficiency with Verisk and CoreLogic products is required.
• Industry certifications such as IICRC, HAAG, or CPCU preferred.
• Experience with both daily and CAT claims is preferred.

Responsabilidades

• Engage with contractors, homeowners, carriers, and vendors throughout the repair process.
• Review claim assignments to ensure milestones and SLAs are met.
• Monitor and track the status of assignments with timely follow-up.
• Document all customer interactions and claim details in the system.
• Manage and process repair invoices and payments.
• Identify, prevent, and handle escalated issues in insurance claims context.
• Collaborate with internal and external teams to ensure repair standards.
• Conduct audits and quality reviews on claim files.
• Contribute to Company OKRs.

Conocimientos

Communication

Organizational skills

Time management

Tech proficiency

Verisk Xactimate/XactAnalysis

Educación

IICRC certification

HAAG certification

CPCU

Herramientas

Verisk Xactimate

Verisk XactAnalysis

CoreLogic Symbility

CoreLogic Workspace

Descripción del empleo

Property Claims Repair Specialist at HOMEE, Inc.

Tampa, Florida

HOMEE is a tech-enabled managed repair network specializing in property repair claims. At HOMEE, we are focused on bringing new solutions and processes to the claims repair space to help policyholders return to normal faster.

Role:

The Property Claims Repair Specialist is crucial in facilitating the smooth handling of claim repairs, particularly in overseeing the claims lifecycle, identifying escalations, and ensuring customer service expectations are met.

Key Responsibilities:

• Engage with contractors, homeowners, carriers, and vendors throughout the repair process
• Review claim assignments to ensure all milestones and Service Level Agreements (SLAs) are met
• Monitor and track the status of assignments ensuring timely follow-up
• Document all customer interactions and claim details in the company’s system to ensure accurate record-keeping
• Manage and process repair invoices and payments
• Assist in identifying, preventing, and handling escalated issues, particularly in an insurance claim repair context
• Collaborate with internal and external teams to ensure consistent application of repair and workmanship standards
• Conduct audits and quality reviews on claim files
• Contribute to Company Objectives and Key Results (OKRs)

Requirements:

• 3+ years of property claim handling experience. Adjusting experience with residential, commercial, large loss and complex property claims is preferred
• Strong knowledge of property claims repair processes
• Experience in property repairs estimate writing and review is preferred
• Excellent communication skills, both written and verbal, with the ability to interact effectively with customers, contractors, and internal teams
• Strong organizational and time management skills, with the ability to manage multiple claims simultaneously
• Ability to work efficiently in a fast-paced environment
• Proficiency in using technology (computer, phone, and email)
• Experience with Verisk (Xactimate and XactAnalysis) and CoreLogic (Symbility, Workspace) products is required
• Industry certifications such as IICRC, HAAG, and CPCU is preferred
• Experience with both daily and CAT claims is preferred