Property Claims Manager - LPI

American Bankers Insurance Company of Florida; United States; Remote; USD 88,000 - 147,000; Full time

Job summary

Assurant is seeking a technically strong P&C Claims Manager to lead a team of claim adjusters through high-quality outcomes. You will coach associates, ensure policy interpretation accuracy, and guide claim resolutions in a fast-moving environment.

In this role, you will leverage data to identify trends, drive improvements, and maintain accountability while partnering with internal teams and vendors to support business needs.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of experience in the property claims process.
• Minimum of 2 years of supervisory/management experience including coaching and developing employees.
• Experience using Xactimate to review and/or write property or contents estimates.

Responsibilities

• Lead, coach, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
• Support technically sound coverage decisions by coaching associates on policy interpretation, estimate review, documentation, and claim resolution.
• Use data, quality reviews, and operational observations to identify trends, remove barriers, and improve team effectiveness.
• Lead through change by helping the team adapt to evolving workflows, technology usage, claim assignments, and business priorities.
• Resolve escalated or non-routine customer issues, support complaint resolution, and ensure timely follow-up occurs.

Skills

People management

Coaching

Data analysis

Policy interpretation

Education

Bachelor's degree or equivalent experience

Tools

Xactimate

Job description

We are looking for a technically strong, people-focused P&C Claims Manager to lead a team of claim adjusters through high-quality claim handling, coaching, and ongoing change. In this role, you will help associates grow their technical confidence, apply policy accurately, tell the claim story clearly, and deliver consistent service in a fast-moving claims environment. This is a great opportunity for a leader who enjoys developing people, using data to solve operational challenges, and helping a team stay future-ready as workflows, tools, and business needs continue to evolve.

What makes us different? A leadership role with meaningful impact on team performance, technical claim quality, and associate development. An opportunity to help shape future-ready claims practices as tools, workflows, and assignment models evolve. A team environment that values coaching, accountability, collaboration, and practical problem solving. Exposure to broader property claims work and cross-team support based on business needs. A chance to bring your technical expertise forward while helping others build confidence and consistency.

What will be my duties and responsibilities in this job?

Lead, coach, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims. Set clear expectations, reinforce productivity and quality standards, and coach to behaviors that drive strong claim outcomes. Support technically sound coverage decisions by coaching associates on policy interpretation, estimate review, documentation, and claim resolution. Use data, quality reviews, and operational observations to identify trends, remove barriers, and improve team effectiveness. Lead through change by helping the team adapt to evolving workflows, technology usage, claim assignments, and business priorities. Resolve escalated or non-routine customer issues, support complaint resolution, and ensure timely follow-up occurs. Partner across internal teams, vendors, clients, TPAs, and other claims leaders to support business needs and maintain effective working relationships. Handle additional duties, projects, training, and development activities as business needs require.

What are the requirements needed for this position?

• P&C Adjusters License
• Bachelor's degree or equivalent experience
• A minimum of 3 years of experience working in the property claims process
• A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
• Experience using Xactimate to review and/or write property or contents estimates.

What other skills/experience would be helpful to have?

• Property claims technical expertise, including the ability to coach others on coverage, policy interpretation, and claim file quality.
• Experience using Xactimate to review and/or write property or contents estimates.
• Carrier claims experience preferred; high-volume claims experience may also be helpful.
• Experience leading through change, ambiguity, or transformation while keeping teams engaged and accountable.
• Comfort using data to identify trends, evaluate operational impact, and recommend practical solutions.
• Leadership courage, strong communication skills, and the ability to have direct, constructive coaching conversations.
• Bilingual a plus.

What are the working conditions and physical requirements of this job?

General office demands #LI-Remote #AssurantProudJB

Pay Range: $88,000.00 - $147,000.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.