Senior Manufacturing Operations Supervisor

American Bankers Insurance Company of Florida; Mount Juliet (TN); On-site; USD 65,000 - 108,000; Full time

Job summary

Assurant in Mt Juliet, TN seeks a Senior Manufacturing Operations Supervisor to lead a high-volume manufacturing and distribution operation with full accountability for performance, financial results, and team success. This onsite role requires hands-on leadership to drive productivity, quality, and continuous improvement across production, inventory, warehousing, and logistics.

You will own the performance of your business unit, manage KPIs such as yield, CPU, throughput, and cost, and coach

Qualifications

• High School Diploma or GED required.
• 3+ years of leadership experience in a fast-paced manufacturing, production, repair, distribution, or logistics environment.
• Experience supervising and developing hourly employees in a high-volume operation.
• Strong understanding of warehouse, inventory, shipping, receiving, and production processes.
• Demonstrated success driving operational performance, workforce productivity, and process improvements.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Excellent communication, coaching, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities in a dynamic, deadline-driven environment.
• Flexibility to support multiple shifts as business needs require.

Responsibilities

• Own the performance of your assigned business unit, including operational results, productivity, quality, safety, employee engagement, and cost performance.
• Drive achievement of production goals through effective workforce planning, resource allocation, and workflow optimization.
• Manage key performance indicators including yield, cost-per-unit (CPU), throughput, revenue-impacting processes, and operational efficiency.
• Monitor operational dashboards and performance metrics to identify trends, solve problems, and drive corrective actions.
• Partner with site leadership to execute strategic initiatives, capacity planning, automation opportunities, and continuous improvement projects.
• Lead, coach, and develop a team of hourly associates and frontline leaders to achieve performance goals.
• Manage all people leadership activities, including hiring, onboarding, performance management, coaching, employee engagement, and corrective actions.
• Conduct regular one-on-one meetings focused on performance, development, and career growth.
• Maintain training compliance and workforce readiness through effective management of training and skill-development programs.
• Foster a positive, accountable, and high-performance culture.
• Champion Lean, continuous improvement, and operational excellence initiatives that improve productivity, quality, and cost performance.
• Partner closely with Engineering, Quality, Supply Chain, and Operations teams to optimize processes, resolve issues, and implement new products or workflows.
• Identify opportunities to reduce waste, improve efficiency, and enhance customer outcomes.
• Serve as a key liaison across departments, shifts, and stakeholders to ensure operational alignment and execution.
• Maintain a safe, compliant, and productive work environment by ensuring adherence to company policies, procedures, and regulatory requirements.
• Promote a safety-first culture and actively support risk reduction initiatives.

Skills

Leadership

Communication

Problem-solving

Team development

Strategic thinking

Education

High School Diploma or GED

Associate's Degree or higher

Six Sigma knowledge

Tools

Tableau

Excel

MS Office

Job description

Duties and Responsibilities

As a Senior Manufacturing Operations Supervisor, you will lead a high-volume manufacturing and distribution operation with full accountability for operational performance, financial results, and team success. Acting as the business owner for your assigned area, you will drive productivity, quality, cost efficiency, employee engagement, and continuous improvement while ensuring exceptional execution across production, inventory, warehousing, and logistics functions. This is a hands‑on leadership role for a results‑driven operational leader who thrives in fast‑paced environments, develops high‑performing teams, and consistently delivers measurable business outcomes. This is an onsite role in our Mt Juliet TN facility.

• Own the performance of your assigned business unit, including operational results, productivity, quality, safety, employee engagement, and cost performance
• Drive achievement of production goals through effective workforce planning, resource allocation, and workflow optimization
• Manage key performance indicators including yield, cost‑per‑unit (CPU), throughput, revenue‑impacting processes, and operational efficiency
• Monitor operational dashboards and performance metrics to identify trends, solve problems, and drive corrective actions
• Partner with site leadership to execute strategic initiatives, capacity planning, automation opportunities, and continuous improvement projects
• Lead, coach, and develop a team of hourly associates and frontline leaders to achieve performance goals
• Manage all people leadership activities, including hiring, onboarding, performance management, coaching, employee engagement, and corrective actions
• Conduct regular one‑on‑one meetings focused on performance, development, and career growth
• Maintain training compliance and workforce readiness through effective management of training and skill‑development programs
• Foster a positive, accountable, and high‑performance culture
• Champion Lean, continuous improvement, and operational excellence initiatives that improve productivity, quality, and cost performance
• Partner closely with Engineering, Quality, Supply Chain, and Operations teams to optimize processes, resolve issues, and implement new products or workflows
• Identify opportunities to reduce waste, improve efficiency, and enhance customer outcomes
• Serve as a key liaison across departments, shifts, and stakeholders to ensure operational alignment and execution
• Maintain a safe, compliant, and productive work environment by ensuring adherence to company policies, procedures, and regulatory requirements
• Promote a safety‑first culture and actively support risk reduction initiatives

Requirements

• High School Diploma or GED required
• 3+ years of leadership experience in a fast‑paced manufacturing, production, repair, distribution, or logistics environment
• Experience supervising and developing hourly employees in a high‑volume operation
• Strong understanding of warehouse, inventory, shipping, receiving, and production processes
• Demonstrated success driving operational performance, workforce productivity, and process improvements
• Proficiency with Microsoft Office Suite, particularly Excel
• Excellent communication, coaching, problem‑solving, and relationship‑building skills
• Ability to manage multiple priorities in a dynamic, deadline‑driven environment
• Flexibility to support multiple shifts as business needs require

Helpful Skills / Experience

• Associate's Degree or higher
• Experience leading teams of 15+ employees in a manufacturing or distribution environment
• Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies
• Experience with operational reporting and performance management tools such as Tableau

Pay Range

Pay Range: $64,900.00 - $108,200.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.