Property Claims Manager - HO3 and Condo

American Bankers Insurance Company of Florida; United States; Remote; USD 88,000 - 147,000; Full time

Job summary

Assurant is seeking a dynamic Property Claims Manager to lead a team of property claims adjusters. You will coach on homeowners and condo coverage, estimate writing, and claim quality, while guiding sound coverage decisions and customer communication.

You will use performance data to identify trends, develop structured training, and ensure the team adapts to new tools and workflows, partnering with leadership to improve outcomes.

Qualifications

• Bachelor’s degree or equivalent experience required.
• P&C Adjuster’s license required.
• 3+ years property claims experience.
• 2+ years people management/leadership experience.
• Strong homeowners property claims knowledge and coverage interpretation.
• Experience using Xactimate to review or write property or contents estimates.
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar tools.
• Experience delivering formal training programs for claims adjusters.
• Ability to lead through change while keeping teams engaged.

Responsibilities

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claims.
• Use performance data to identify trends and coaching opportunities.
• Help build and deliver structured training programs for adjusters.
• Assist team with new tools, workflows, and business priorities.
• Partner with claims leaders to improve training and processes.

Skills

People leadership

Coaching

Coverage interpretation

Customer communication

Change leadership

Education

Bachelor’s degree or equivalent experience

P&C Adjuster's License

Tools

Xactimate

XactContents

ClaimXperience

Guidewire Live Boards

Job description

We are looking for a dynamic Property Claims Manager who is energized by a challenge and brings both deep technical expertise and a passion for developing people. You will lead a team of property claims adjusters, strengthening their skills in homeowners and condo claims, coverage interpretation, estimating, and customer communication. You will also help the team adapt as our claims tools, processes, and ways of working continue to evolve. If you enjoy coaching people, solving problems, improving the customer experience, and building better ways of working, this could be a great opportunity for you.

Why you will enjoy this role

• Develop people: Help adjusters build confidence, strengthen technical skills, and grow in their careers.
• Shape what is next: Contribute to an evolving claims organization and help improve how work gets done.
• Take on the challenge: Bring your experience and technical skill to a role where you will help build how we train and develop adjusters going forward.
• Make an impact: Use your expertise to improve claim quality, customer responsiveness, and team performance.
• Lead with insight: Use claims data and operational trends to focus coaching where it matters most.

What you will do

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claim matters.
• Use performance and quality data to identify trends and coaching opportunities.
• Help build and deliver structured training that strengthens adjusters’ technical skills, contributing your expertise as we stand up new training programs.
• Help the team successfully navigate new tools, workflows, and business priorities.
• Partner with claims leaders and other teams to improve training, processes, and customer outcomes.

What you will bring

• P&C Adjuster's License
• Bachelor's degree or equivalent experience
• 3+ years of property claims experience
• 2+ years of people management/leadership experience
• Strong homeowners property claims knowledge, including coverage interpretation
• Experience using Xactimate to review or write property or contents estimates
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar claims tools
• Experience contributing to or delivering formal training programs for claims adjusters
• Ability to lead through change while keeping teams engaged, accountable, and customer-focused
• Pay Range: $88,000.00 - $147,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.