Property Claims Field Inspector

State Farm; Rochester (MN); Remote; USD 63,000 - 90,000; Full time

Benefits offered by this job

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Job summary

State Farm in Rochester, MN is hiring a Property Field Inspection Claim Specialist to handle on-site inspections and adjust property claims for residential and commercial properties. You will work remotely from home with a mobile office/vehicle and may travel outside your area.

Strong field judgment and customer service are essential for accurate, timely claims processing. Responsibilities include assessing damages, gathering evidence, and negotiating settlements within policy terms.

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret policies and apply them to real-world situations.
• Ability to learn unfamiliar concepts and terminology quickly and apply them practically.
• Ability to interact with policyholders, agents, and stakeholders to move claims forward.
• Strong communication and interpersonal skills for handling emotional conversations.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency using mobile/desktop tools to document and support claims in field and remote work.
• Ability to traverse roofs and crawl tight spaces during inspections; physical agility required.
• May need Rope and Harness Safety Training; valid driver's license required.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, agents, and others to gather information and resolve claims.
• Interact with emotionally charged stakeholders while maintaining professionalism.
• Provide exceptional customer service throughout the claims process.
• Gather evidence, document findings, and prepare detailed reports.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and regulatory compliance.
• Negotiate and settle claims within authorized limits per policy provisions and standards.

Skills

Investigation

Policy interpretation

Communication

Customer service

Detail oriented

Organizational skills

Technical aptitude

Moblie/desktop tools usage

Driver's license

Physical agility

Education

Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management or similar

Tools

Xactimate

XactContents

Job description

State Farm in Rochester, MN is hiring a Property Field Inspection Claim Specialist to handle on-site inspections and adjust property claims for residential and commercial properties. You will work remotely from home with a mobile office/vehicle and may travel outside your area.

Strong field judgment and customer service are essential for accurate, timely claims processing. Responsibilities include assessing damages, gathering evidence, and negotiating settlements within policy terms.