Property Claims Adjuster Specialist – Hybrid/Remote Options

USAA Life Insurance Company; Pensacola (FL); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Remote/hybrid flexibility

Paid overtime

Job summary

USAA seeks a Property Adjuster Specialist for a Pensacola, FL territory. This field-based, hourly non-exempt role involves investigating, evaluating, negotiating, and settling complex property claims using Xactimate and virtual inspection tools.

A company vehicle may be provided, with overtime and CAT deployment as needed. Responsibilities include proactive claims management, stakeholder coordination, and thorough documentation.

Qualifications

• High School Diploma or GED required.
• 2 years of property claims adjusting experience of moderate complexity.
• Advanced knowledge of estimating losses using Xactimate or similar tools.
• Proficient knowledge of residential construction.
• Proficient knowledge of property claims contracts and state laws.
• Proficient negotiation, investigation, communication, and conflict resolution skills.
• Willingness to travel 50–75% of the year and/or perform CAT duty as needed.
• Acquire and maintain insurance adjuster license within 90 days and 3 attempts.

Responsibilities

• Proactively manages assigned claims caseload of complex damages.
• Partners with vendors and internal teams to facilitate complex claims resolution.
• Investigates claim damages using varied information sources and identifies subrogation potential.
• Assesses coverage, reviews loss history, and makes SIU referrals as appropriate.
• Negotiates settlement within authority and collaborates on out-of-authority decisions.
• Maintains complete and current claim file documentation.
• Uses estimating tech and virtual inspection tools to prepare claims estimates.
• Supports CAT response and potential on-call requirements.

Skills

Claims adjusting

Negotiation

Investigation

Analytical thinking

Communication

Problem solving

Travel readiness

Licensing within 90 days

Education

High School Diploma or GED

Tools

Xactimate

Job description

USAA seeks a Property Adjuster Specialist for a Pensacola, FL territory. This field-based, hourly non-exempt role involves investigating, evaluating, negotiating, and settling complex property claims using Xactimate and virtual inspection tools.

A company vehicle may be provided, with overtime and CAT deployment as needed. Responsibilities include proactive claims management, stakeholder coordination, and thorough documentation.