Property Claim Representative - Southern/Eastern Wisconsin

Hastings Insurance Company; Town of King (WI); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Tuition and professional development

Incentive compensation opportunities

Job summary

Hastings Insurance is seeking an experienced Property Claim Representative to support policyholders across Southern and Eastern Wisconsin. You will investigate, evaluate, negotiate, and settle property claims while delivering responsive service to policyholders and agency partners.

We value strong claims knowledge, sound judgment, and effective communication to achieve fair, timely resolutions. The role includes travel within the assigned territory, with a company vehicle provided.

Qualifications

• Minimum two years of property claims handling experience preferred.
• Bachelor's degree preferred; equivalent experience considered.
• Ability to obtain state adjuster license and continuing education requirements.
• Strong communication, organization, and time management skills.
• Remote field-based role with travel in Southern and Eastern Wisconsin.

Responsibilities

• Investigate, evaluate, and resolve property claims.
• Communicate with policyholders, claimants, agents, and other parties.
• Establish and maintain claim reserves and document activities.
• Coordinate with independent adjusters, contractors, and experts as needed.
• Identify salvage, subrogation, and other cost-saving opportunities.
• Ensure compliance with state/federal regulations and company procedures.

Skills

Property claims knowledge

Investigative skills

Negotiation

Customer service

Team collaboration

Education

Bachelor's degree

Tools

Claims system

Job description

Put your property claims expertise to work helping policyholders when they need it most. Hastings Insurance is seeking an experienced Property Claim Representative to join our Claims team, supporting policyholders throughout Southern and Eastern Wisconsin. In this role, you'll investigate, evaluate, negotiate, and resolve property claims while delivering responsive, professional service to our policyholders and agency partners.

We're looking for someone who combines strong property claims knowledge with sound judgment, effective communication, and a commitment to achieving fair and timely claim resolutions.

Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.

Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate appropriate claim settlements in accordance with policy provisions and established guidelines.

Communicate regularly with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.

Establish and maintain accurate claim reserves, thoroughly document claim activities, and ensure claim files reflect appropriate investigation and settlement decisions.

Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.

Coordinate with independent adjusters, contractors, and other outside experts as needed to support claim investigations and resolutions.

Recognize potential fraudulent activity and refer appropriate matters to the Special Investigations Unit.

Collaborate with internal teams, including Underwriting, Loss Control, and Sales, to share relevant claim information and support effective business operations.

Maintain compliance with applicable state and federal regulations, company policies, and established claim handling procedures.

A minimum of two years of property claims handling experience is preferred, including experience investigating, evaluating, and resolving property losses.

A bachelor's degree is preferred; an equivalent combination of education, training, and relevant work experience will also be considered.

Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.

Excellent verbal, written, and interpersonal communication skills, with a demonstrated commitment to customer service.

Strong organizational and time management skills, with the ability to independently manage competing priorities and an active claim caseload.

Proficiency with Microsoft Office applications and the ability to effectively utilize claim management systems.

Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.

This is a full-time, salaried position working Monday through Friday, 8:00 a.m. This is a remote, field-based position supporting an assigned territory within Southern and Eastern Wisconsin. Regular daily travel throughout the assigned territory is expected to conduct onsite property inspections, assess damages, and support claim investigations and resolutions. Occasional overnight travel may be required. A company vehicle is provided.

About Hastings Insurance:

For more than 135 years, Hastings Insurance has helped individuals, families, and businesses protect what matters most. As a trusted partner to independent agents and policyholders, we've earned a reputation for financial strength, exceptional service, and long-term stability, including an A (Excellent) financial strength rating from A.M. We're investing in technology, strengthening partnerships with independent agents, and continuously evolving our products and services to meet the changing needs of our customers.

We offer competitive pay and benefits, including a 401(k) with company matching contributions, generous paid time off, tuition and professional development assistance, and company performance-based incentive compensation opportunities.

At Hastings Insurance, we believe our people are our greatest strength. We know that diverse perspectives lead to stronger collaboration, better decisions, and better outcomes for our customers and communities.

If you require a reasonable accommodation during the application or interview process, please contact our Talent Acquisition team at .