Property Administrative Assistant

Oak Hill Management; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Oak Hill Management seeks a Property Administrative Assistant to support daily operations for commercial properties and retail centers in Raleigh. You will handle tenant and vendor communications, work orders, and property records to keep operations running smoothly.

The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment with proficiency in AppFolio and Google Workspace.

Qualifications

• Associate degree in Business Administration, Real Estate, Accounting, or related field.
• Minimum of 2 years in administrative, customer service, office management, or property management.
• Commercial real estate or property management experience preferred.
• Experience with AppFolio or similar property management software preferred.
• Strong working knowledge of Google Workspace.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and follow-through skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Communicate professionally with tenants, vendors, and team.
• Respond to tenant requests promptly with follow-up.
• Create, monitor, and update work orders in the system.
• Assist with tenant service requests and document communications.
• Prepare and distribute monthly tenant invoices and notices.
• Maintain tenant files, certificates, and service contracts.
• Coordinate vendor scheduling for maintenance and small projects.
• Assist with tenant upfit projects and track progress.
• Support move-ins, move-outs, and lease administration with the Property Manager.
• Maintain organized filing systems and office organization.
• Become proficient in AppFolio, Google Workspace, and company systems.
• Support special projects as assigned.

Skills

Communication

Customer service

Organization

Time management

Detail-oriented

Education

Associate degree in Business Administration/Real Estate/Accounting or related field

Tools

AppFolio

Google Workspace

Job description

Overview: The Property Administrative Assistant works alongside the Property Manager to support the daily operations of commercial properties and retail centers throughout the Raleigh market. This position serves as a key point of contact for tenants and vendors while providing administrative support for property operations, tenant relations, work order management, and project coordination. The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.

This is a FULL-TIME, hourly position that is required to work out of our property management office.

Specific Duties and Responsibilities:

• Communicate professionally and effectively with tenants, vendors, and internal team members.
• Respond to tenant requests promptly and ensure timely follow-up and resolution.
• Create, monitor, and update work orders through the property management system.
• Assist with tenant service requests and maintain accurate documentation of communications and completed work.
• Prepare and distribute monthly tenant invoices, account statements, notices, and other property-related correspondence.
• Maintain tenant files, lease documentation, certificates of insurance, service contracts, and other property records.
• Coordinate vendor scheduling for maintenance requests, tenant improvements, and small projects.
• Assist with tenant upfit projects by obtaining proposals, scheduling vendors, and tracking project progress.
• Work closely with the Property Manager to support tenant move-ins, move-outs, and lease administration activities.
• Maintain organized electronic and physical filing systems.
• Assist with maintaining office supplies, equipment, and general office organization.
• Become proficient in AppFolio, Google Workspace, and other company systems.
• Support special projects and perform additional duties as assigned.

Education and Experience:

• Associate degree in Business Administration, Real Estate, Accounting, or related field preferred.
• Minimum of 2 years of administrative, customer service, office management, or property management experience preferred.
• Prior commercial real estate or property management experience strongly preferred.
• Experience with AppFolio or similar property management software preferred.
• Strong working knowledge of Google Workspace applications.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and follow-through skills.
• Ability to manage multiple tasks and priorities while maintaining attention to detail.