Property Access Services Staff

Access Management Group; Ellijay (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Access Management Group in Ellijay, GA, seeks a Property Access Services Specialist to support the 24/7 Hub, monitor access systems, verify guest authorizations, and assist residents and visitors.

You will collaborate with the Welcome Host team at the gate to ensure secure, efficient operations, resolve access discrepancies, and maintain professional service in every interaction.

This role requires strong communication, attention to detail, and the ability to work varied shifts.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to follow procedures and maintain attention to detail.
• Ability to work evenings, weekends, overnight hours, and holidays.

Responsibilities

• Monitor property access systems and gate activity.
• Verify guest authorizations and property access permissions.
• Assist with processing guest entries and resident access requests.
• Operate access software and update guest or resident information.
• Report system issues to the manager.
• Provide professional customer service to residents, guests, and vendors.

Skills

Customer service

Communication

Attention to detail

Shift flexibility

Tech proficiency

Tools

Access control software

Security monitoring software

Gate system

Job description

The Property Access Services Specialist is responsible for supporting the daily operations of the Association’s 24/7 Property Access Services Hub. This position monitors property access systems, verifies guest authorizations, assists residents and visitors, and ensures all access procedures are followed according to Association policies.

This role works closely with the Property Access Services Manager and the Welcome Host team at the gate to maintain secure, efficient, and professional property access operations.

Key Responsibilities

Access Monitoring & Verification

• Monitor property access systems and gate activity
• Verify guest authorizations and property access permissions
• Assist with processing guest entries and resident access requests
• Ensure all access procedures follow Association policies and security protocols

Customer Service

• Provide professional assistance to residents, guests, and vendors
• Respond to phone calls, messages, and access inquiries
• Communicate clearly and courteously with gate staff and residents

Gate & Guest Coordination

• Work with Welcome Hosts to confirm guest information
• Assist with resolving entry issues or access discrepancies
• Ensure accurate guest verification before granting property access
• Operate property access software and monitoring systems
• Enter and update guest or resident access information
• Report system issues or irregularities to the manager

Operational Support

• Follow established standard operating procedures
• Document incidents, unusual activity, or access issues
• Support smooth handoff between shifts to maintain 24/7 coverage

Qualifications

• Customer service experience preferred
• Strong communication and interpersonal skills
• Computer and phone proficiency and ability to learn new software systems
• Ability to follow procedures and maintain attention to detail
• Ability to remain calm and professional when handling access concerns or resident requests
• Ability to work various shifts, including evenings, weekends, overnight hours, and holidays

Preferred Qualifications

• Experience working with security systems, monitoring systems, or access control software
• Experience in hospitality, property management, or gate operations