Property Access Services Staff

ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE; Ellijay (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE is seeking a Property Access Services Specialist to support the Association’s 24/7 Access Hub. The role monitors access systems, verifies guest authorizations, assists residents and visitors, and ensures procedures follow policies.

The position works closely with the Welcome Host team at the gate to maintain secure, efficient access operations and exceptional resident service.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Proficient with computers and phone systems.
• Ability to follow procedures and maintain attention to detail.
• Ability to work evenings, weekends, overnight hours and holidays.

Responsibilities

• Monitor property access systems and gate activity.
• Verify guest authorizations and property access permissions.
• Assist with processing guest entries and resident access requests.
• Operate property access software and monitoring systems.
• Document incidents and support 24/7 coverage.

Skills

Customer service

Communication

Computer skills

Attention to detail

Shift flexibility

Tools

Access control software

Gate monitoring systems

Job description

Position Summary

The Property Access Services Specialist is responsible for supporting the daily operations of the Association’s 24/7 Property Access Services Hub. This position monitors property access systems, verifies guest authorizations, assists residents and visitors, and ensures all access procedures are followed according to Association policies.

Property Access Services Specialist

The Property Access Services Specialist is responsible for supporting the daily operations of the Association’s 24/7 Property Access Services Hub. This position monitors property access systems, verifies guest authorizations, assists residents and visitors, and ensures all access procedures are followed according to Association policies.

This role works closely with the Property Access Services Manager and the Welcome Host team at the gate to maintain secure, efficient, and professional property access operations.

Key Responsibilities

Access Monitoring & Verification

• Monitor property access systems and gate activity
• Verify guest authorizations and property access permissions
• Assist with processing guest entries and resident access requests
• Ensure all access procedures follow Association policies and security protocols

Customer Service

• Provide professional assistance to residents, guests, and vendors
• Respond to phone calls, messages, and access inquiries
• Communicate clearly and courteously with gate staff and residents

Gate & Guest Coordination

• Work with Welcome Hosts to confirm guest information
• Assist with resolving entry issues or access discrepancies
• Ensure accurate guest verification before granting property access

System & Technology Use

• Operate property access software and monitoring systems
• Enter and update guest or resident access information
• Report system issues or irregularities to the manager

Operational Support

• Follow established standard operating procedures
• Document incidents, unusual activity, or access issues
• Support smooth handoff between shifts to maintain 24/7 coverage

Qualifications

• Customer service experience preferred
• Strong communication and interpersonal skills
• Computer and phone proficiency and ability to learn new software systems
• Ability to follow procedures and maintain attention to detail
• Ability to remain calm and professional when handling access concerns or resident requests
• Ability to work various shifts, including evenings, weekends, overnight hours, and holidays

Preferred Qualifications

• Experience working with security systems, monitoring systems, or access control software
• Experience in hospitality, property management, or gate operations